NexlintoMember Services Representative
Company : Crunch Fitness
Location : Dallas, TX, 75201
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Dallas emphasizes a vibrant community atmosphere, so the Member Services Representative role combines customer service with promoting fitness culture. Unlike generic front desk jobs, you'll actively engage members in club programs, blending hospitality with fitness enthusiasm tailored to the Dallas market.
Thriving in Dallas's dynamic fitness scene requires quick multitasking, upbeat communication, and adaptability. Strong interpersonal skills paired with a passion for wellness help representatives manage diverse member needs efficiently while maintaining the energetic vibe typical of Crunch Fitness's Dallas location.
While not always mandatory, certifications such as CPR or customer service training can enhance your candidacy locally. Dallas employers, especially in fitness centers like Crunch, value representatives with foundational wellness knowledge and polished communication skills to handle member interactions effectively.
In Dallas, Member Services Representatives typically earn between $12 to $16 per hour, depending on experience and club size. Crunch Fitness offers competitive pay complemented by performance bonuses and benefits, making it an attractive option in the local fitness job market.
Dallas's growing fitness industry means consistent openings for member service roles, but competition rises with the city's expanding population. Crunch Fitness attracts applicants who combine customer service prowess with a passion for wellness, giving you an edge in this vibrant local market.
Crunch Fitness encourages upward mobility, offering pathways from front desk positions to management roles. In Dallas, energetic representatives can leverage their customer relationships and operational knowledge toward leadership, expanding careers within this expanding fitness brand.
At Crunch Fitness, Member Services Representatives are vital connectors who embody the club’s energetic, team-focused spirit. They collaborate closely with management and staff, ensuring members feel valued while fostering a supportive, upbeat workplace unique to Crunch’s Dallas community.
Peak times demand swift multitasking amid high member traffic, balancing check-ins, inquiries, and program promotions. Representatives need excellent problem-solving and communication skills to maintain service quality without sacrificing the friendly atmosphere Crunch Fitness Dallas is known for.
Yes, team members enjoy performance bonuses, health benefits, a free gym membership, and 401(k) options after tenure. These perks align with Crunch Fitness's commitment to employee wellness and motivation, enhancing the Member Services Representative experience in Dallas.
Daily duties include warmly greeting members, managing check-ins and membership updates, handling communications, and promoting club offerings. Representatives also keep the front desk organized and collaborate with the team to resolve member concerns, ensuring a seamless fitness experience.