NexlintoMember Services Representative
Company : Crunch Fitness
Location : Berea, OH, 44017
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-driven environment where Member Services Representatives are not just front desk staff but vital connectors fostering member engagement. This role blends customer service with a passion for fitness, offering growth opportunities unique to Berea's expanding wellness scene.
Starting as a Member Services Representative at Crunch Fitness opens doors to roles in membership management, sales leadership, or club operations. The company’s growth trajectory in Berea supports internal promotions, especially for individuals demonstrating strong interpersonal skills and commitment to member satisfaction.
Employers prioritize proactive communication, multitasking under pressure, and a friendly demeanor. Familiarity with membership systems and a genuine enthusiasm for fitness culture enhances a candidate's profile, especially in community-centric gyms like Crunch Fitness in Berea.
Berea’s growing population and increasing health awareness have led to a steady demand for fitness-related service roles. Employers like Crunch Fitness are actively hiring, reflecting a local trend for customer-oriented positions in the wellness industry.
Berea offers accessible routes with moderate traffic, but peak hours may affect travel times. Proximity to local transit and parking availability at Crunch Fitness locations can impact daily commutes, so planning accordingly ensures punctuality and work-life balance.
Entry-level pay for this role typically ranges from $13 to $17 per hour in Berea, reflecting local cost of living and industry standards. Crunch Fitness supplements this with performance bonuses and benefits, making the overall compensation package attractive for customer service careers.
Beyond competitive hourly wages, team members enjoy perks like complimentary gym access, performance incentives, and eligibility for health benefits and 401(k) plans. This blend supports both personal wellness and financial security, enhancing the appeal of working at Crunch Fitness.
Crunch Fitness equips representatives with training on membership software and customer conflict resolution, fostering confident handling of inquiries and concerns. The club’s collaborative culture ensures access to management support, facilitating smooth front desk operations.
This position uniquely combines fitness enthusiasm with customer engagement, unlike more general community roles. Representatives are instrumental in promoting wellness programs, creating a dynamic workplace focused on health and member satisfaction in Berea’s fitness market.
Yes, scheduling includes mornings, evenings, weekends, and holidays to align with club hours and member needs. This flexibility suits candidates seeking varied shifts, supporting work-life balance while accommodating peak gym times.