NexlintoMember Services Representative
Company : Crunch Fitness
Location : Huntington Beach, CA, 92648
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
While no mandatory certifications exist for Member Services Representatives in Huntington Beach, courses in customer service, fitness industry knowledge, or front desk software can enhance your profile. Local employers like Crunch Fitness appreciate candidates who combine interpersonal skills with basic technical proficiency.
Huntington Beach sees moderate demand for Member Services Representatives, especially in fitness centers and community clubs. Competition varies with seasonal hiring spikes. Building strong customer service skills and demonstrating a passion for wellness can set applicants apart in this active market.
Employers generally seek candidates with strong communication abilities, multitasking skills, and a positive demeanor. Experience handling customer inquiries and familiarity with scheduling software are valued. A genuine interest in fitness or wellness often enhances job fit and career growth potential.
Exceptional representatives excel at creating welcoming atmospheres, swiftly resolving member concerns, and efficiently managing administrative tasks. They often proactively promote club offerings and adapt seamlessly to fast-paced environments, fostering member loyalty and satisfaction.
Starting as a Member Services Representative can lead to roles like Membership Coordinator, Sales Specialist, or Club Manager. Gaining experience with member engagement, sales support, and operational duties paves the way for leadership opportunities in fitness organizations.
Crunch Fitness provides competitive hourly wages alongside performance bonuses, health benefits for eligible staff, and a free gym membership. The vibrant, team-focused culture also encourages career advancement within its expanding fitness network.
At Crunch Fitness, the role blends customer interaction with community building and active promotion of wellness programs. Unlike typical front desk jobs, representatives engage deeply with members, contributing to both operational flow and the vibrant club atmosphere.
Member Services Representatives in Huntington Beach generally earn between $15 to $20 per hour, depending on experience and company. Crunch Fitness offers competitive wages within this range, often supplemented by bonuses and benefits that enhance overall compensation.
Yes, flexibility is essential. Employers like Crunch Fitness expect availability during mornings, evenings, weekends, and holidays to accommodate member needs and maintain smooth operations in a dynamic fitness environment.