NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Mandeville, LA, 70471
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Strong communication skills and empathy form the backbone of effective customer service representatives. In roles like at Crunch Fitness, being approachable and able to solve problems quickly helps in creating memorable member interactions, essential for maintaining loyalty and satisfaction.
Customer Service Representatives play a pivotal role by managing front desk activities such as member check-ins, handling inquiries, and coordinating tours. Their efficiency ensures smooth club operation and elevates the overall member experience.
Many begin as front desk associates and can advance to supervisory or management roles within customer relations or sales departments. At Crunch Fitness, growth is encouraged within a dynamic environment, often leading to leadership positions in fitness club operations.
Crunch Fitness emphasizes community-building and passion for wellness, encouraging representatives to engage members beyond transactional tasks. The role involves inspiring fitness goals and fostering a spirited environment aligned with the brand’s energetic identity.
Beyond competitive hourly wages, employees receive incentivized bonuses and complimentary gym memberships. Health benefits and 401(k) options are available for eligible staff, making it an appealing package for those interested in both fitness and financial wellness.
In Mandeville, Customer Service Representatives commonly earn between $12 and $16 per hour depending on experience. Companies like Crunch Fitness often provide competitive wages complemented by performance bonuses and benefits, enhancing total compensation.
The demand is moderate with several fitness centers and retail outlets seeking personable representatives. Candidates with experience in fast-paced environments or fitness-related backgrounds, such as those at Crunch Fitness, tend to have an advantage in securing roles locally.
Balancing member check-ins, addressing diverse inquiries, and maintaining a welcoming atmosphere during busy hours can be demanding. Multitasking efficiently while staying upbeat is key to handling the fast-paced, member-focused environment at Crunch Fitness.
Yes, representatives often guide potential members through club tours and provide detailed information to boost sales. This hybrid of customer service and sales requires both interpersonal finesse and product knowledge to effectively convert interest into membership.
Familiarity with scheduling software and membership management tools is essential. Being comfortable with basic computer operations allows representatives to update member profiles and coordinate bookings seamlessly, supporting smooth front desk workflows.