NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Brighton, CO, 80602
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes building community and inspiring wellness, so their customer service reps not only manage front desk tasks but also actively engage members, promote fitness programs, and contribute to a lively club atmosphere, making the role more dynamic than typical gym reception positions.
Representatives at Crunch Fitness in Brighton must juggle fast-paced member interactions while maintaining upbeat energy, handle diverse member needs from fitness inquiries to grievances, and adapt to varied schedules including weekends and holidays, all within a community-focused environment.
Strong communication, multitasking in a vibrant fitness setting, familiarity with membership management systems, and an enthusiastic approach towards wellness culture are key skills that stand out for customer service representatives in Brighton’s active and community-driven fitness market.
Yes, Crunch Fitness offers competitive hourly wages, performance bonuses, health benefits eligibility, 401(k) options, and complimentary gym access, fostering both financial and wellness incentives that appeal to local job seekers passionate about fitness careers.
Brighton’s growing fitness sector creates steady demand for customer service roles, but Crunch Fitness’s brand recognition and community focus attract many applicants, making this position moderately competitive and ideal for candidates who demonstrate genuine enthusiasm for fitness.
Brighton’s suburban layout and traffic patterns suggest applicants should consider proximity or flexible transport options, as peak hours can affect travel time, especially when shifts include early mornings or evenings at the Crunch Fitness location.
Starting at the front desk, reps can grow into supervisory roles or specialize in membership sales and club operations, with Crunch Fitness supporting upward mobility within its expanding network, particularly for those showing leadership and a passion for wellness.
Hourly pay at Crunch Fitness aligns competitively with similar roles in Colorado’s fitness industry, typically ranging between $13-$16 per hour, augmented by performance bonuses and access to benefits, making it an attractive package locally.
Unlike generic customer support roles, this position blends interpersonal skills with a passion for fitness, requiring reps to actively engage members, promote wellness programs, and foster a spirited environment, which adds purpose beyond standard service duties.
Familiarity with membership management systems and scheduling tools is crucial, as reps must efficiently update profiles, coordinate tours, and handle communications, ensuring smooth front desk operations in a tech-enabled fitness environment.