NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Evans, CO, 80620
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Evans, CO has seen growing demand for customer service representatives, especially in fitness clubs like Crunch Fitness. Competition is moderate, with candidates emphasizing interpersonal skills and flexibility to stand out. Local employers value experience in fast-paced, member-oriented environments, making specialized fitness knowledge an advantage.
Evans offers relatively convenient access to Crunch Fitness locations, but rush hours can extend travel times. Utilizing off-peak hours or carpooling may ease commutes. Considering flexible scheduling offered by the company can also help balance travel times with work responsibilities effectively.
Success in this role hinges on strong communication, multitasking under pressure, and a genuine enthusiasm for fitness culture. Candidates should demonstrate problem-solving prowess, tech-savviness with scheduling tools, and a friendly demeanor that encourages member engagement and loyalty.
Starting as a customer service representative at a fitness club can lead to roles in membership sales, management, or wellness coaching. Building relationships and mastering club operations are stepping stones toward leadership positions within active, expanding fitness brands like Crunch Fitness.
While both roles focus on member satisfaction, a Customer Service Representative at Crunch Fitness often manages front desk duties, direct interactions, and sales support. In contrast, Customer Support Representatives might handle backend inquiries or technical assistance, emphasizing issue resolution beyond initial contact.
Crunch Fitness provides competitive hourly wages, performance bonuses, and health benefits for eligible employees. A standout perk is the free gym membership, encouraging staff to embrace the fitness lifestyle while fostering a motivated and health-conscious workplace culture.
Customer service reps serve as the club’s frontline ambassadors by cultivating welcoming atmospheres and promoting diverse programs. They play a vital role in connecting members, supporting fitness goals, and enhancing the overall community feel that Crunch Fitness prides itself on.
Hourly wages for customer service representatives in Evans, CO, typically range between $13 and $17, reflecting local market standards. Crunch Fitness offers competitive pay within this bracket, often supplemented by performance bonuses and other incentives to reward exceptional service.
At Crunch Fitness, this role merges standard customer care with a passion for fitness and wellness. Unlike typical front desk jobs, it emphasizes community engagement, member motivation, and opportunities for career growth within a vibrant, health-focused brand.
Crunch Fitness accommodates varied schedules including mornings, evenings, weekends, and holidays, recognizing the dynamic lifestyles of its staff. This flexibility helps reps manage personal commitments while contributing to a positive, energetic work environment.