NexlintoMember Services Representative
Company : Crunch Fitness
Location : Rancho Cordova, CA, 95742
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Rancho Cordova, the role involves direct interaction with a diverse member base passionate about health. This job combines customer care skills with fitness enthusiasm, offering a chance to contribute to a vibrant local wellness culture while handling front desk responsibilities efficiently.
Rancho Cordova's growing fitness industry has seen steady demand for member service roles, reflecting local interest in wellness. While competition exists, employers like Crunch Fitness seek energetic candidates who can foster member loyalty and support club operations effectively.
Success here relies on adaptability to a fast-paced environment, strong communication skills, and a genuine passion for health and wellness. Familiarity with membership management software and multitasking under pressure also enhances employability in this region.
This role can serve as a springboard into fitness management, sales, or specialized member engagement positions. Gaining experience in customer relations and operational support opens doors for growth within fitness clubs or the broader health service industry.
Typical hourly wages for this position in Rancho Cordova range between $14 and $18, depending on experience and club size. Crunch Fitness also offers performance bonuses and benefits that enhance overall compensation.
Crunch Fitness promotes internal growth by providing training, leadership opportunities, and a collaborative environment. Employees can advance into management or specialized roles thanks to the company’s commitment to nurturing talent within its expanding network.
Expect a dynamic atmosphere requiring quick problem-solving and multitasking, especially during peak hours. Balancing customer service excellence with administrative duties demands energy and a proactive attitude, aligning with Crunch Fitness’s energetic brand culture.
Crunch Fitness emphasizes community engagement and a fun work environment, setting it apart. Representatives aren't just front desk staff; they act as ambassadors, fostering member motivation and supporting wellness goals in an upbeat, team-driven setting.