NexlintoMember Services Representative
Company : Crunch Fitness
Location : Little Elm, TX, 75068
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Little Elm, TX
Popular Searches for Member Services Representative
Frequently Asked Questions
In a fast-paced gym setting like Little Elm, TX, a Member Services Representative must juggle greeting members, managing account inquiries, and promoting club amenities simultaneously. Strong organizational skills and quick adaptability are crucial to maintain smooth front desk operations without sacrificing personalized customer engagement.
Thriving at Crunch Fitness requires a blend of energetic communication, problem-solving, and tech-savviness with scheduling systems. Cultivating a welcoming demeanor paired with a passion for fitness community-building will set you apart in delivering exceptional member experiences.
While formal certifications aren't always mandatory, local employers in Little Elm often prefer candidates with customer service training or CPR certification, enhancing safety and professionalism. Familiarity with membership software also adds value in this competitive Texas market.
Starting as a Member Services Representative at Crunch Fitness offers clear pathways into supervisory or membership sales roles. The company’s rapid expansion encourages internal promotions, often rewarding dedication with leadership responsibilities and specialized wellness program involvement.
Member Services Representatives in Little Elm typically earn a competitive hourly wage around $13-$16, slightly below larger metro areas but balanced by lower living costs. Crunch Fitness supplements this with bonuses and free gym access, enhancing overall job value in this region.
Crunch Fitness in Little Elm demands quick responsiveness to diverse member needs amid busy hours, requiring resilience and calm under pressure. Representatives often navigate fluctuating schedules and must adeptly manage both in-person and remote member communications.
Yes, Crunch Fitness invests in targeted onboarding that equips Member Services Representatives with persuasive communication techniques and product knowledge, enabling them to confidently introduce club amenities and schedule tours that convert prospects into members.
Little Elm offers mostly car-dependent commuting, so candidates should consider personal vehicle access or ride-sharing for timely arrival. The area's expanding infrastructure helps, but traffic during peak hours may affect shift start times for front desk roles.
Fitness roles in Little Elm, including Member Services Representatives, have increased demand as health trends grow locally. This creates a competitive but opportunity-rich job market where candidates with strong interpersonal skills stand out to employers like Crunch Fitness.
Crunch Fitness emphasizes fostering a vibrant community and career progression, making the Member Services Representative role more than administrative. Employees benefit from a team-oriented culture, performance incentives, and free memberships, distinguishing it from standard front desk jobs.