NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bridgeville, PA, 15017
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Exceptional communication and adaptability stand out, especially in fast-paced environments like Crunch Fitness. Being able to multitask while maintaining a positive attitude and solving member concerns efficiently is crucial for success in this role.
Many progress into supervisory or management roles, such as front desk managers or membership coordinators. Developing strong interpersonal skills and gaining knowledge about club operations can open doors to leadership positions within the expanding fitness industry.
Handling diverse member inquiries simultaneously and resolving issues promptly can be demanding. Balancing administrative tasks with delivering welcoming service requires focus and energy throughout various busy shifts.
Crunch Fitness emphasizes an energetic, team-driven culture where representatives are encouraged to build authentic member relationships. The inclusion of free gym membership and performance bonuses creates a motivating environment unlike many local competitors.
Crunch offers career growth opportunities within their expanding brand, along with incentives to encourage performance excellence. Representatives gain hands-on experience in customer service, sales support, and club operations, fostering a well-rounded skill set.
Hourly wages generally range from $12 to $16 depending on experience and shift flexibility. Crunch Fitness also provides performance-based bonuses, making the total compensation competitive within the local market.
Bridgeville's central location offers convenient access via major roads and public transit options, making the commute manageable for local candidates. Flexible scheduling also helps accommodate varying travel times.
With growing health awareness, Bridgeville shows a steady increase in fitness club memberships, boosting demand for front-line roles like Member Services Representatives. Job seekers can expect ongoing opportunities within this niche.
Emphasizing strong interpersonal communication, computer literacy with scheduling systems, and a passion for fitness will make candidates stand out. Flexibility for varied shifts and problem-solving skills are also highly valued.
While foundational customer service skills apply broadly, Crunch Fitness roles demand a unique blend of fitness enthusiasm and community engagement. Representatives act as both service providers and brand ambassadors within an active lifestyle context.