NexlintoMember Services Representative
Company : Crunch Fitness
Location : Frisco, TX, 75033
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Frisco offers a lively, team-driven atmosphere where Member Services Representatives engage with members daily. The culture emphasizes energy, fitness passion, and community support, making it ideal for those who thrive in interactive and upbeat settings.
Yes, Crunch Fitness encourages career development, allowing Member Services Representatives to grow into managerial or specialized roles. The brand’s rapid expansion in Frisco means motivated employees can find pathways to leadership or other fitness industry careers.
Local employers value strong interpersonal skills, flexibility for varied shifts, and a proactive attitude. Experience in customer service and comfort with scheduling software can set candidates apart in Frisco’s competitive fitness job market.
Frisco’s growing fitness industry creates steady demand, but competition remains moderate. Candidates with genuine enthusiasm for wellness and proven customer care abilities tend to secure positions faster.
Handling member check-ins, responding to inquiries, promoting club programs, and maintaining a welcoming front desk are core tasks, requiring multitasking and excellent communication to keep operations smooth.
Strong customer engagement, problem-solving, and adaptability in fast-paced scenarios are crucial. Proficiency with basic computer tools and friendly demeanor enhance member satisfaction significantly.
Crunch Fitness provides perks like complimentary gym membership, performance bonuses, and health benefits, fostering a supportive environment unmatched by many Frisco fitness centers.
The position blends customer service with active promotion of fitness lifestyles, emphasizing community building and career growth within a vibrant brand culture unique to Crunch Fitness.
In Frisco, Member Services Representatives typically earn between $13 and $17 per hour, with Crunch Fitness offering competitive hourly wages plus incentives to reward performance and dedication.
When addressing dissatisfied members, staying calm and empathetic while actively listening is key. Promptly resolving issues or escalating them appropriately maintains trust and upholds the club’s friendly atmosphere.