NexlintoMember Services Representative
Company : Crunch Fitness
Location : Greenville, NY, 12083
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Yes, this position typically requires flexibility including mornings, evenings, weekends, and holidays. This schedule supports the club's busy hours and ensures members receive consistent, welcoming service throughout the week.
Greenville’s fitness industry is growing, but competition for front desk roles like Member Services Representative remains moderate. Candidates with strong customer service skills and a passion for wellness tend to stand out in local applications.
Excellent communication, multitasking abilities, and basic computer literacy are essential. Additionally, a positive, energetic mindset paired with problem-solving skills helps in managing member inquiries and maintaining smooth front desk operations.
This role often leads to positions such as Member Services Manager or Club Operations Coordinator. Gaining experience here builds customer relations expertise and operational knowledge, valuable for advancement within the fitness or customer service sectors.
Hourly wages for this role in Greenville typically range from $13 to $17, with performance bonuses and benefits like health coverage and a free gym membership enhancing total compensation.
Crunch Fitness emphasizes a fun, energetic environment where team collaboration is key. Representatives enjoy perks like membership access and opportunities for growth within a brand that values community and wellness.
Daily tasks include welcoming members, managing check-ins, answering inquiries, promoting club programs, and maintaining an organized front desk. The role requires balancing customer interaction with administrative duties in a dynamic setting.
While no specific certifications are mandatory, familiarity with membership management software and a background in customer service in health or wellness environments can be advantageous in Greenville’s fitness job market.
Representatives provide detailed information about club programs, schedule tours, and engage members positively, directly influencing membership sales and retention through personalized service and clear communication.
The company fosters an inclusive and motivational atmosphere that encourages representatives to be energetic and customer-focused, making everyday interactions with members both rewarding and community-driven.