NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Greeley, CO, 80634
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Greeley has a growing demand for customer service representatives, especially in fitness and retail sectors. While several local employers seek skilled reps, candidates with strong communication and multitasking abilities, like those interested in Crunch Fitness, tend to have an edge in this moderately competitive market.
Though certifications aren't mandatory, having credentials in customer relationship management (CRM) or basic computer proficiency can boost your profile in Greeley. Employers appreciate candidates familiar with scheduling software and membership tools, enhancing efficiency in front desk and customer care positions.
Mastering interpersonal engagement, quick problem-solving, and multitasking are crucial. Additionally, understanding fitness terminology and being able to promote club amenities effectively can distinguish a customer service representative in active environments like Crunch Fitness.
At Crunch Fitness, the role extends beyond traditional front desk tasks by fostering community connections and inspiring wellness. The position involves active member support, sales assistance, and a lively team atmosphere, making it more dynamic than typical customer service jobs.
Crunch Fitness encourages growth within its expanding brand, offering pathways from entry-level service roles to management or specialized fitness support positions. Engaged employees often benefit from training, bonuses, and the chance to develop leadership skills in a vibrant workplace.
Besides competitive pay and bonuses, Crunch Fitness provides eligible employees with health benefits and a complimentary gym membership. This wellness focus aligns with the company’s holistic approach, fostering a supportive environment for staff health and motivation.
Customer service representatives in Greeley typically earn between $13 and $17 per hour, with Crunch Fitness offering competitive hourly wages plus performance bonuses. Compensation may vary based on experience, shift timing, and ability to handle dynamic front desk operations.
Flexibility is essential, as shifts include mornings, evenings, weekends, and holidays to align with club hours. This variety suits candidates who can adapt schedules and thrive in fast-paced service environments, ensuring consistent member support throughout the day.
Yes, representatives actively support membership growth by providing detailed information about club offerings and coordinating tours for prospects. This sales-related involvement makes the role more interactive and impactful within the local fitness community.