Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
At Driven Brands in Romulus, the assistant manager actively ensures smooth workflow during busy periods, balancing hands-on vehicle maintenance with team leadership. This role demands adapting to fast-paced service demands while maintaining high customer satisfaction and safety standards.
Strong communication, quick decision-making, and the ability to mentor a diverse team are key. The role also requires proactive problem-solving to keep operations efficient, especially during peak hours, blending technical know-how with motivational skills.
Expect extended periods of standing, bending, and maneuvering around service pits. Lifting up to 50 pounds and working in varying temperatures are common, which underscores the role’s active and hands-on nature in vehicle maintenance environments.
Driven Brands offers paid training, bonus opportunities, and fast-track advancement options, promoting skill development and leadership progression. This structure empowers assistants to climb within automotive service management, particularly in the competitive Romulus market.
Romulus sees steady demand for automotive service leaders due to its proximity to Detroit’s auto industry hubs. Employers favor candidates with leadership potential and hands-on skills, reflecting a competitive but opportunity-rich environment for oil change roles.
Hourly pay typically ranges from $16 to $22, with bonus incentives at Driven Brands. Romulus salaries align well with regional averages, factoring in cost of living and local competition, making it a financially viable role for aspiring automotive managers.
Employees enjoy free oil changes, health insurance options, paid time off, and a 401(k) match. These perks enhance job satisfaction while supporting long-term wellness and financial security for team members in service leadership roles.
While prior experience is helpful, Driven Brands provides paid training to onboard new hires effectively. The focus is on leadership ability and a customer-first mindset, enabling motivated individuals to succeed without extensive automotive backgrounds.
Managing workflow efficiently under pressure, ensuring safety compliance, and maintaining service quality are common hurdles. Balancing team coaching with hands-on tasks demands multitasking and adaptability in a fast-moving automotive service setting.
This position blends frontline customer interactions—like processing payments and addressing concerns—with performing vehicle maintenance tasks. It requires versatility to maintain service excellence and operational flow simultaneously.