NexlintoMember Services Representative
Company : Crunch Fitness
Location : Westmont, IL, 60559
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Westmont's Crunch Fitness, a Member Services Representative juggles greeting members, managing check-ins, promoting programs, and handling inquiries. Fast-paced and interactive, the role demands multitasking while ensuring every visitor feels valued, reflecting the club’s vibrant community spirit.
While both roles emphasize member interaction, a Member Services Representative primarily focuses on front desk operations and membership assistance, whereas a Member Service Specialist might engage more deeply with member retention strategies and personalized service planning within fitness centers.
Proficiency in customer service, basic computer literacy, and communication skills are key. Although certifications aren’t mandatory, familiarity with membership management software and local CPR or fitness-related credentials can enhance employability in Westmont’s competitive health club market.
Starting as a Member Services Representative at Crunch Fitness can lead to roles like Member Services Manager or Club Operations Coordinator. The brand’s expansion encourages internal promotion, rewarding those who demonstrate leadership, sales acumen, and a passion for wellness.
Westmont’s fitness market is growing, but competition remains moderate. Candidates with dynamic customer service skills and a fitness-oriented mindset stand out, especially as local clubs emphasize community engagement and personalized member experiences.
Crunch Fitness promotes an energetic, team-driven environment, so representatives not only handle administrative tasks but also actively inspire members. This cultural vibe encourages staff to embody positivity and fitness enthusiasm, enhancing member loyalty and club atmosphere.
Typically, hourly wages for this role in Westmont range between $13 to $17, depending on experience and shifts. Crunch Fitness supplements this with performance bonuses and benefits, making the total compensation competitive in the local customer service sector.
This role hones interpersonal talents by requiring daily engagement with diverse members and guests. Navigating inquiries, resolving concerns, and promoting services in a lively gym setting builds strong communication and problem-solving abilities tailored to fitness enthusiasts.
Crunch Fitness offers more than a job; it provides a platform for personal growth within a supportive, fun environment. Their inclusive culture, combined with free membership perks and career advancement opportunities, makes it appealing for service-oriented fitness professionals.
Westmont’s demographic diversity and bustling suburban setting require representatives to adapt communication styles and manage varied member expectations. Balancing weekend and holiday shifts also demands flexibility, reflecting the region’s active lifestyle and family-oriented community.