NexlintoMember Services Representative
Company : Crunch Fitness
Location : Dallastown, PA, 17313
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Dallastown, PA, the Member Services Representative role uniquely blends customer engagement with fitness enthusiasm, offering free gym membership and a team-driven culture, unlike many clubs where front desk roles are purely administrative without such community focus or growth opportunities.
Success hinges on strong communication, multitasking under pressure, and a genuine passion for wellness. Mastering scheduling software and quick problem-solving ensures smooth member interactions, essential for thriving amid the fast-paced daily demands of a fitness club.
Starting as a Member Services Representative can lead to supervisory positions, membership sales management, or specialized roles like wellness coaching, especially at expanding brands like Crunch Fitness that prioritize internal growth and skill development.
While no mandatory certifications exist, familiarity with customer relationship management (CRM) software and CPR certification are valued locally. Demonstrating fitness industry knowledge and people skills can significantly enhance job prospects in this region.
Dallastown's fitness industry is growing, but demand for personable, energetic representatives remains high. Candidates with flexibility for varied shifts and genuine member engagement skills stand out amid moderate competition for front desk positions.
Hourly rates commonly range between $12 and $16, depending on experience and shift times. Crunch Fitness supplements base pay with performance bonuses and offers benefits like health coverage and a free gym membership, enhancing overall compensation.
Crunch Fitness emphasizes a lively, team-oriented atmosphere where representatives aren't just front desk staff but community builders. Employees receive free gym access and are encouraged to inspire members, fostering a workplace that values energy and camaraderie.
Representatives at Crunch Fitness juggle welcoming members, promoting programs, and handling inquiries in a fast-paced setting with a strong focus on member retention. This dynamic environment demands adaptability and offers more engagement than standard receptionist roles.
Many think it's purely clerical, but the role requires active problem-solving, sales support, and fostering member relationships. It's less about routine tasks and more about creating a positive, motivating environment that enhances the fitness experience.
Most employees find Dallastown's accessible location convenient, with ample parking and transit options nearby. However, rush hour traffic can impact travel times, so planning shifts accordingly helps maintain punctuality and work-life balance.