NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Lebanon, PA, 17042
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes community-building and fitness passion in Lebanon, PA, making the CSR role more interactive with health-conscious members. Unlike generic customer service jobs, this position blends wellness enthusiasm with daily front desk responsibilities, enhancing member engagement beyond standard service expectations.
In Lebanon, PA, balancing fast-paced front desk duties with personalized member care is key, especially during peak hours. CSRs often handle diverse fitness inquiries and coordinate tours, requiring quick adaptability and a genuine interest in wellness to meet Crunch Fitness’s energetic atmosphere.
Strong communication paired with a passion for holistic wellness is crucial. Familiarity with scheduling software and multitasking amid a dynamic environment helps CSRs excel, especially when addressing member grievances and promoting club programs unique to the Lebanon Crunch Fitness community.
Employers prioritize interpersonal strengths, problem-solving capabilities, and computer literacy. In Lebanon’s fitness sector, showing enthusiasm for health and wellness alongside flexibility in working varied shifts often gives candidates a competitive edge.
Typical hourly wages for this role in Lebanon, PA range from $12 to $16, reflecting local market standards. Crunch Fitness supplements pay with performance bonuses and benefits like health coverage and complimentary gym membership, enhancing overall compensation.
Crunch Fitness fosters career advancement by encouraging CSRs to develop leadership skills and move into management or specialized fitness support roles. The brand’s rapid expansion in Lebanon provides pathways for motivated employees to broaden their responsibilities and impact.
Prospective CSRs should resonate with Crunch’s commitment to positivity, enthusiasm, and community spirit. Emphasizing member experience and teamwork aligns well with the company culture that values authentic connections and energetic service delivery.
Yes, beyond competitive pay, CSRs gain access to a free gym membership encouraging personal wellness, plus flexible scheduling options including weekends and holidays. These benefits promote a healthy work-life balance tailored to fitness enthusiasts.
Lebanon’s market shows moderate competition for CSR roles, particularly in fitness centers. Candidates with wellness knowledge and tech-savvy scheduling skills tend to stand out. Local demand is steady, aligning with Crunch Fitness’s growth and community engagement initiatives.