NexlintoMember Services Representative
Company : Crunch Fitness
Location : Hudsonville, MI, 49426
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Hudsonville's fitness and customer service sectors are growing steadily, increasing demand for Member Services Representatives. Competition remains moderate, with candidates who show strong interpersonal skills and a passion for wellness standing out in local job searches and interviews.
While formal certifications aren't mandatory, employers in Hudsonville often favor candidates with customer service training or experience in membership systems. Familiarity with fitness industry software and CPR certification can also boost your chances in this community-focused job market.
Success hinges on excellent communication, multitasking under pressure, and problem-solving. Being approachable and knowledgeable about club amenities enhances member satisfaction, making interpersonal skills and computer literacy key assets in this role.
Starting as a Member Services Representative opens doors to roles like Membership Sales Coordinator, Club Manager, or even Director of Member Services. Progression often depends on leadership skills and understanding operational workflows within fitness organizations.
The role involves warmly welcoming members, managing check-ins, responding to inquiries, promoting club features, and maintaining an organized front desk. Handling member concerns efficiently ensures a positive gym experience and smooth daily operations.
Crunch Fitness offers a dynamic environment with opportunities for advancement through performance incentives, training programs, and internal promotions, fostering career development in the fitness industry for motivated representatives.
At Crunch Fitness, the role blends customer interaction with community building, emphasizing energy and passion for fitness. The position provides a unique chance to engage members actively and contribute to a vibrant club atmosphere beyond typical front desk duties.
Hourly pay for this role in Hudsonville averages between $13 and $17, reflecting local market rates for customer-focused positions in the fitness sector. Performance bonuses and benefits like a free gym membership often supplement base compensation.
Yes, employees enjoy complimentary access to Crunch Fitness facilities, supporting their own wellness journey. This benefit complements competitive pay and incentive programs, making it an attractive employment package for fitness enthusiasts.
Managing a fast-paced front desk with high member traffic requires strong multitasking skills. Representatives must balance administrative duties with exceptional customer service, navigating occasional member concerns while maintaining a positive club environment.