NexlintoMember Services Representative
Company : Crunch Fitness
Location : Wyoming, MI, 49519
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a lively, team-driven culture where Member Services Representatives actively engage members beyond check-ins. Unlike standard front desk roles, this position involves promoting club amenities and supporting membership sales, making it a dynamic role tailored to fitness enthusiasts in Wyoming, MI.
Strong communication, patience, and the ability to multitask under pressure are crucial. Representatives must warmly welcome diverse members, manage inquiries efficiently, and resolve issues promptly, fostering a positive atmosphere amid the fast pace typical of Wyoming fitness centers.
Daily tasks include greeting members, handling check-ins, managing account updates, answering calls and emails, promoting club programs, and maintaining an organized front desk. This variety ensures representatives actively contribute to smooth facility operations and member satisfaction.
Besides competitive hourly pay and performance bonuses, employees enjoy a complimentary Crunch Fitness membership, health benefits eligibility, and a collaborative, energetic work environment fostering career advancement within a growing brand.
Wyoming's expanding fitness market has increased demand for customer-focused roles like Member Services Representatives. While competition exists due to local gyms, Crunch Fitness's brand appeal and benefits make it an attractive employer in the area.
Wyoming offers accessible road networks, but candidates should factor in peak traffic times near popular fitness hubs. Flexible shifts including evenings and weekends might help avoid rush hours, easing daily commutes for front desk staff.
Representatives are positioned as community ambassadors, fostering relationships that motivate members' wellness journeys. This role encourages involvement beyond administrative tasks, aligning personal passion for fitness with club engagement strategies.
Typical hourly wages for this position in Wyoming range from $12 to $16, influenced by experience and performance incentives. Crunch Fitness offers competitive pay alongside bonuses, aligning with regional standards for customer service roles in fitness.
Employees gain access to ongoing training, performance bonuses, and internal promotion opportunities within the expanding brand. This career path is ideal for those passionate about fitness and eager to advance into managerial or specialized customer service roles locally.
Familiarity with scheduling and membership management systems, often proprietary or industry standard, is important. Crunch Fitness provides training to ensure representatives can efficiently handle member accounts and streamline front desk operations.