NexlintoMember Services Representative
Company : Crunch Fitness
Location : Grandville, MI, 49418
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Grandville's fitness industry has seen a steady demand for Member Services Representatives, especially with expanding brands like Crunch Fitness. While competition exists, candidates with strong interpersonal skills and a passion for wellness tend to stand out in this Michigan locale.
Employers in Grandville often favor candidates with basic customer service training and familiarity with membership software. While formal certifications aren’t always mandatory, knowledge of health club operations and strong communication skills can significantly boost your chances.
Success in this role requires multitasking under pressure, excellent communication, and a welcoming attitude. Proficiency in scheduling systems and problem resolution is crucial, alongside a genuine enthusiasm for fitness environments to create positive member interactions.
Starting as a Member Services Representative often leads to roles like Membership Coordinator, Service Manager, or Sales Consultant within the fitness sector. Crunch Fitness’s growth also offers internal advancement opportunities for those demonstrating leadership and customer engagement skills.
Beyond welcoming members, duties include managing account updates, promoting club amenities, handling communications, and supporting membership sales. The role balances administrative tasks with active member engagement, requiring adaptability and a service-oriented mindset.
Crunch Fitness fosters a dynamic environment encouraging career development through training, performance incentives, and exposure to multiple operational areas. Representatives gain hands-on experience in customer relations and sales, positioning them well for upward mobility within the company.
At Crunch Fitness, the role extends beyond front desk duties by emphasizing community building and member inspiration. Employees benefit from perks like free gym access and a vibrant team culture, setting it apart from typical service representative positions.
Hourly wages for this role in Grandville generally range from $12 to $16, influenced by experience and shift flexibility. Crunch Fitness complements base pay with bonuses and benefits, making the total compensation competitive within the local fitness service sector.
Managing multiple member requests simultaneously, resolving conflicts efficiently, and maintaining a positive demeanor under pressure are typical hurdles. Strong organizational skills and calm communication help representatives navigate these challenges effectively.