NexlintoMember Services Representative
Company : Crunch Fitness
Location : North Richland Hills, TX, 76182
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling in this role hinges on strong interpersonal communication, multitasking under pressure, and a genuine passion for fitness culture. Familiarity with membership management software and the ability to handle diverse member needs swiftly distinguishes top candidates in North Richland Hills’s competitive fitness scene.
Starting here opens pathways to supervisory or managerial roles within member relations or fitness club operations. Gaining experience in customer engagement, sales support, and problem resolution at Crunch Fitness builds a solid foundation for advancing into leadership or specialized wellness coordination positions.
Beyond front desk duties, this role involves actively promoting club programs, managing member inquiries across multiple channels, and maintaining a welcoming atmosphere. The position requires balancing administrative efficiency with creating personalized member experiences that embody Crunch Fitness’s energetic brand.
While formal certifications aren’t mandatory, credentials in customer service, fitness fundamentals, or CPR are highly valued here. Local health and safety training can enhance your profile, reflecting the community’s emphasis on wellness and safety standards within member service positions.
North Richland Hills shows a growing appetite for fitness services, making member service roles at Crunch Fitness highly sought-after. Compared to adjacent cities, this location benefits from a vibrant population base and expanding gym memberships, increasing hiring frequency for these positions.
Crunch Fitness emphasizes a dynamic, team-driven culture that blends fitness enthusiasm with community engagement. Representatives here enjoy not only competitive pay and benefits but also free gym access and career advancement opportunities, setting it apart from the typical membership service roles.
The company fosters ongoing training, encourages collaboration with management, and offers performance incentives. This supportive environment empowers representatives to handle member concerns efficiently while promoting club amenities, ensuring a positive member journey aligned with Crunch’s energetic brand identity.
The average compensation typically ranges from $13 to $17 per hour, factoring in local market rates and Crunch Fitness’s competitive pay scale. Additional bonuses and benefits like free memberships further enhance the overall remuneration package for this role.
Flexibility is crucial, as shifts commonly cover mornings, evenings, weekends, and holidays to meet member needs. This schedule variety suits candidates comfortable with dynamic hours and is consistent with Crunch Fitness’s commitment to providing continuous member support.
Due to the growing fitness industry locally, competition is moderate but favors candidates showcasing strong customer service skills and an affinity for health and wellness. Networking within local fitness circles and demonstrating enthusiasm for community-focused roles can improve hiring chances.