NexlintoMember Services Representative
Company : Crunch Fitness
Location : Dearborn, MI, 48124
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling in this role requires outstanding communication and multitasking abilities, combined with an upbeat demeanor that energizes members. Familiarity with membership systems and a genuine enthusiasm for fitness culture in Dearborn can significantly boost your effectiveness and member satisfaction.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where member engagement goes beyond routine check-ins. Compared to other facilities in Dearborn, this role involves active promotion of club programs and a stronger focus on creating a welcoming community, making it uniquely dynamic.
Daily tasks blend greeting guests, managing check-ins, handling inquiries, and coordinating tours. You’ll also promote memberships and amenities while maintaining front desk orderliness, all within a fast-paced setting that demands both efficiency and a friendly approach.
Dearborn's expanding fitness industry has heightened the need for skilled representatives. While opportunities are growing, competition remains moderate; candidates with strong interpersonal skills and local knowledge tend to have an edge in securing positions.
While not mandatory, certifications in customer service or fitness fundamentals from Michigan-based institutions can strengthen your resume. Programs emphasizing wellness and community engagement resonate well with employers like Crunch Fitness in the Dearborn area.
Hourly wages typically range from $13 to $17, with performance bonuses enhancing overall compensation. Crunch Fitness offers competitive pay aligned with Dearborn’s market, along with benefits like health insurance and free gym access, making the package attractive.
This position serves as a gateway to leadership and specialized roles in fitness management. Employees gain valuable experience in customer relations and sales, positioning them well for advancement opportunities within Crunch Fitness’s expanding network.
Balancing high member traffic during peak times demands quick problem-solving and patience. Additionally, adapting to varied member needs in a culturally diverse city like Dearborn requires strong interpersonal adaptability and cultural sensitivity.
Crunch Fitness invests in comprehensive onboarding and ongoing development, focusing on customer service excellence and product knowledge. This support helps representatives confidently handle inquiries and promote services effectively, fostering a positive club environment.
Many assume this job is purely administrative, but it actually combines customer engagement, sales, and operational duties. Representatives play a vital role in shaping member experience and club culture, making it a multifaceted and impactful position.