NexlintoMember Services Representative
Company : Crunch Fitness
Location : Brackenridge, PA, 15014
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Brackenridge, a Member Services Representative balances welcoming members, managing check-ins, answering inquiries, and supporting membership sales. This fast-paced role demands multitasking skills to handle phone calls, promote club amenities, and maintain a professional front desk environment.
Strong communication, customer-centric attitude, and problem-solving abilities distinguish top Member Services Representatives. Being energetic and adaptable in dynamic settings, along with basic tech savvy in membership systems, enhances member engagement and operational efficiency.
Growth opportunities include advancing to Member Services Manager, sales specialist, or wellness coordinator roles. Crunch Fitness encourages upward mobility within its expanding network, valuing employees who demonstrate leadership and a passion for community wellness.
Brackenridge's growing fitness market fuels steady demand for energetic front desk professionals. Competitive hiring emphasizes candidates with flexible schedules and strong interpersonal skills to meet local community engagement expectations.
In Brackenridge, you may encounter a more close-knit gym community and potentially less competition than urban centers. However, roles still require high energy and versatility due to smaller teams managing diverse responsibilities.
Crunch Fitness offers competitive hourly wages, performance bonuses, health benefits for eligible staff, and a free gym membership. The role also provides a vibrant work culture where team collaboration and career growth are strongly supported.
Crunch Fitness emphasizes energetic, customer-focused individuals who can inspire members and foster a welcoming atmosphere. The role integrates fitness passion with service excellence, aligning with the brand’s commitment to fun and inclusivity.
In Brackenridge, Member Services Representatives generally earn between $12 to $16 per hour, with Crunch Fitness offering competitive pay complemented by performance incentives and benefits that enhance total compensation.
Prioritizing urgent inquiries while maintaining a friendly demeanor is key. Efficient use of membership software, clear communication, and teamwork help manage high traffic smoothly, ensuring every member feels valued despite a busy environment.
Emphasize strong interpersonal skills, flexibility for varied shifts, basic computer proficiency, and a genuine interest in fitness and wellness. Local employers value candidates who can engage with the community and adapt to fast-paced settings.