NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Firestone, CO, 80520
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Firestone's growing fitness and wellness industry fuels steady demand for customer service roles, including at Crunch Fitness. While competition exists, candidates demonstrating strong interpersonal skills and passion for fitness stand out in this mid-sized Colorado town’s job market.
Firestone offers accessible road networks for commuters, but public transit options are limited. Most customer service representatives rely on personal vehicles or carpooling. Proximity to residential neighborhoods can significantly reduce daily travel time when working at Crunch Fitness.
Effective communication, multitasking under pressure, and a genuine enthusiasm for wellness distinguish top performers. Familiarity with membership management software and conflict resolution are also critical to enhancing member satisfaction in a dynamic club setting.
Many progress toward management roles such as front desk supervisor or membership sales coordinator. Others leverage experience to transition into wellness coaching or marketing within fitness brands, capitalizing on their member engagement expertise.
At Crunch Fitness, representatives are encouraged to contribute beyond routine tasks by fostering community spirit and motivating members. The culture values energetic, team-oriented individuals who blend customer care with brand enthusiasm, creating a dynamic workplace.
Employees enjoy competitive pay with performance bonuses, comprehensive health benefits for eligible staff, and a complimentary gym membership. The brand also prioritizes career growth, offering advancement chances within a rapidly expanding fitness network.
Customer service representatives in Firestone typically earn between $14 and $18 per hour, with Crunch Fitness offering competitive hourly pay plus performance bonuses. This aligns with similar roles in the Colorado fitness industry, reflecting both location and job demands.
While no formal certification is mandatory, credentials in customer service, fitness training basics, or wellness coaching can enhance candidacy. Local employers appreciate familiarity with health and safety protocols relevant to gym environments.
Beyond standard customer interactions, representatives at Crunch Fitness actively promote wellness programs and coordinate facility tours, blending sales and service. This hybrid role demands a passion for fitness alongside strong organizational abilities.
By delivering personalized greetings, efficiently resolving concerns, and highlighting club amenities, representatives create positive member experiences. Their frontline role directly influences loyalty and fosters a welcoming environment that encourages ongoing participation.