NexlintoMember Services Representative
Company : Crunch Fitness
Location : Pomona, CA, 91769
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Pomona, the Member Services Representative position often involves engaging a diverse local community with a strong focus on fitness culture. Compared to other regions, representatives here might experience faster-paced club environments and higher member interaction due to the area's active lifestyle trends.
While formal certifications aren't mandatory, having customer service training or familiarity with fitness software systems can give candidates an edge in Pomona. Employers value adaptability and tech-savviness, reflecting the club's evolving front desk technologies and member management tools.
Representatives at Crunch Fitness in Pomona need to balance high-volume member interactions with personalized service. Managing peak hours, handling diverse member inquiries, and promoting club programs effectively within a vibrant, community-oriented gym environment are key challenges.
Crunch Fitness emphasizes career growth by offering training, performance incentives, and advancement pathways. Their energetic culture encourages representatives to expand roles beyond front desk duties, fostering leadership and deeper engagement in fitness community building.
Crunch Fitness blends a lively, team-driven atmosphere with a strong focus on member relationships. Unlike some gyms, the role incorporates active promotion of club programs and a supportive environment that values employee well-being alongside customer service excellence.
Daily tasks include greeting members warmly, managing check-ins, updating accounts, handling inquiries both in-person and over the phone, promoting fitness services, and maintaining an organized front desk. This role thrives on multitasking within a fast-moving club atmosphere.
Member Services Representatives in Pomona typically earn between $14 and $18 per hour, influenced by experience and club size. Crunch Fitness offers competitive hourly wages plus performance bonuses, reflecting local market standards for customer-focused fitness roles.
Pomona's growing fitness industry fuels steady demand for Member Services Representatives, especially with brands like Crunch Fitness expanding locally. Job seekers often find multiple openings, though competition remains moderate due to the area's active lifestyle appeal.
Yes, employers in Pomona highly value candidates skilled at fostering community connections, as clubs prioritize member retention and satisfaction. Experience in event coordination or wellness outreach can notably strengthen your application for Member Services roles here.
Clear, empathetic communication is crucial, enabling representatives to resolve concerns swiftly and create welcoming atmospheres. At Crunch Fitness, being personable and proactive in promoting programs supports both member satisfaction and club growth.