NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bloomington, MN, 55420
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Bloomington, MN
Popular Searches for Member Services Representative
Frequently Asked Questions
In Bloomington's competitive fitness market, Member Services Representatives excel by blending strong communication, multitasking, and a genuine passion for wellness. Being adept with membership systems and demonstrating empathy towards clients greatly enhances service quality and career prospects in local gyms like Crunch Fitness.
A typical day involves warmly welcoming members, managing check-ins, addressing inquiries, and coordinating tours. Balancing phone and in-person requests while promoting club offerings keeps the role dynamic and engaging, especially in a fast-paced setting like Crunch Fitness Bloomington.
Yes, the fitness industry offers growth opportunities from front desk roles to management positions. Demonstrating leadership, customer service excellence, and sales support can pave the way to supervisory or member services management roles within expanding brands such as Crunch Fitness.
Crunch Fitness emphasizes a vibrant, team-oriented culture where representatives aren't just front desk staff but community builders. The company supports career growth and offers perks like free gym memberships, making it a unique workplace for those passionate about fitness in Bloomington.
Crunch Fitness empowers representatives to actively promote club programs and engage members beyond routine tasks. This approach fosters deeper connections, ensuring every visitor feels valued and motivated, distinguishing their service quality in Bloomington's gym landscape.
Member Services Representatives in Bloomington typically earn between $13 and $17 per hour, depending on experience and shift flexibility. Crunch Fitness offers competitive hourly wages complemented by performance bonuses, making compensation attractive for local fitness customer service roles.
Bloomington's growing population and wellness focus have increased demand for customer-facing roles in gyms. Positions like Member Services Representatives at Crunch Fitness remain sought-after due to ongoing expansion and member engagement priorities in the area.
Handling peak hours with high member traffic, resolving diverse concerns swiftly, and juggling multiple communication channels can be challenging. Representatives must stay organized and upbeat to maintain excellent service standards amid the energetic environment of Bloomington fitness clubs.
While not always mandatory, certifications in customer service or fitness fundamentals can enhance credibility. Local employers like Crunch Fitness appreciate candidates with credentials that demonstrate commitment to wellness and professional development in the Bloomington market.
Crunch Fitness offers flexible scheduling including mornings, evenings, weekends, and holidays to accommodate diverse lifestyles. This adaptability helps representatives maintain balance while thriving in a lively, health-focused workplace in Bloomington.