NexlintoMember Services Representative
Company : Crunch Fitness
Location : Jenkintown, PA, 19046
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Jenkintown, PA
Popular Searches for Member Services Representative
Frequently Asked Questions
At Crunch Fitness in Jenkintown, PA, the Member Services Representative role emphasizes building genuine relationships within a vibrant fitness community, combining customer interaction with promoting wellness programs. This creates a more dynamic experience compared to typical front desk roles focused solely on administrative tasks.
Balancing friendly, high-energy member engagement while managing check-ins and membership sales in a busy gym setting demands multitasking and quick problem-solving. Handling diverse member needs promptly ensures smooth operations and enhances overall member satisfaction.
Strong communication skills, a positive attitude, and enthusiasm for fitness culture are key. Adaptability to shifting priorities during peak hours and proficiency with membership management systems also help representatives thrive in a service-oriented role.
In Jenkintown, PA, Member Services Representatives generally earn between $13 and $17 per hour, with Crunch Fitness offering competitive hourly wages plus performance bonuses. This aligns well with regional standards for customer service roles in the wellness industry.
Jenkintown's fitness sector shows steady demand for member-focused roles, but competition rises due to its proximity to Philadelphia. Candidates with strong interpersonal skills and fitness knowledge often stand out in hiring pools within local gyms and wellness centers.
Expect a mix of greeting members, managing check-in systems, fielding inquiries, and promoting club amenities. The role demands multitasking between customer interaction, phone/email communication, and supporting membership sales, all within a lively gym atmosphere.
Yes, Crunch Fitness supports growth within its expanding brand, encouraging representatives to develop skills toward managerial or specialized roles. Performance incentives and internal promotions are common pathways for dedicated team members passionate about fitness and customer service.
Crunch Fitness fosters an energetic, team-oriented environment where representatives are encouraged to bring positive energy and inspire members. The culture promotes wellness, inclusivity, and career development, making the role much more than routine customer service.
While not mandatory, certifications in customer service excellence or fitness industry basics offered by local community colleges or wellness organizations in Jenkintown can boost your profile, demonstrating commitment to member-centric professionalism.
Fitness clubs like Crunch often require flexibility for mornings, evenings, weekends, and holidays, accommodating member activity peaks. This contrasts with standard 9-to-5 roles, demanding adaptability but offering a dynamic and socially rewarding work environment.