NexlintoMember Services Representative
Company : Crunch Fitness
Location : Oceanport, NJ, 07757
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Oceanport, NJ has a moderate demand for Member Services Representatives, especially within the fitness sector like Crunch Fitness. Competition tends to increase due to the area's growing wellness industry, but candidates with strong customer service skills and flexibility often stand out in this community-oriented market.
While no specific certifications are mandatory, familiarity with customer relationship management software and a basic understanding of fitness industry standards can boost employability in Oceanport. Employers appreciate candidates who combine interpersonal skills with tech-savviness tailored to local member engagement.
Member Services Representatives can progress toward roles like Member Service Manager or Specialist, leveraging their front-line experience in customer engagement and operations. Building expertise in membership sales and conflict resolution often opens doors to supervisory or specialized fitness service roles.
Key skills include exceptional communication, multitasking in fast-paced settings, and a genuine enthusiasm for fitness and wellness. Proficiency with scheduling platforms and the ability to handle member inquiries diplomatically are also crucial for success in these roles.
Crunch Fitness emphasizes a vibrant, team-driven culture where Member Services Representatives act as community ambassadors, not just front desk staff. The role involves more than administrative tasks, focusing on inspiring members and supporting their wellness journeys within a dynamic environment.
Crunch Fitness offers pathways for career growth through performance incentives, ongoing training, and opportunities to transition into management or specialized fitness roles. Their supportive atmosphere encourages employees to develop leadership skills while engaging with a passionate fitness community.
In Oceanport, NJ, Member Services Representatives typically earn between $14 and $18 per hour, with Crunch Fitness providing competitive pay supplemented by performance bonuses. Additional benefits include health coverage eligibility, a 401(k) plan, and complimentary gym membership.
A typical day involves warmly greeting members, managing check-ins, resolving inquiries, supporting membership sales, and keeping the front desk orderly. The role demands balancing friendly member interactions with efficient administrative duties in a fast-paced, fitness-centered atmosphere.
Handling numerous simultaneous inquiries requires strong prioritization and calm communication skills. Representatives must swiftly address concerns, schedule tours, and maintain an inviting environment without compromising service quality, especially during busy periods at Crunch Fitness.
Oceanport's proximity to major highways and public transit options facilitates relatively easy commutes to Crunch Fitness locations. However, rush hour traffic might extend travel times, so candidates often plan flexible schedules or use off-peak hours to manage their daily routes efficiently.