NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Englewood, CO, 80113
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Managing simultaneous member inquiries requires strong multitasking skills and prioritization. At Crunch Fitness, representatives use efficient scheduling tools and maintain calm communication to ensure every guest feels valued, even during busy periods, enhancing overall customer satisfaction.
Excellent communication, active listening, and empathy are key. Being approachable and enthusiastic helps in building rapport quickly, while problem-solving abilities ensure smooth handling of member concerns, which are essential in dynamic fitness club settings like Crunch Fitness.
Starting as a Customer Service Representative can lead to roles such as Membership Coordinator, Sales Specialist, or Club Manager. Englewood’s growing fitness market offers advancement opportunities, especially for individuals passionate about wellness and leadership.
Yes, holiday and weekend shifts often require flexibility due to higher member traffic. Representatives must adapt to varied hours, balancing personal commitments with club needs to maintain service quality during peak fitness periods.
Englewood features moderate demand for frontline fitness roles, with competition influenced by the area's active lifestyle culture. Proximity to Denver’s metro area expands candidate pools but also raises expectations for customer engagement skills.
The role offers a competitive hourly pay averaging between $14-$17, complemented by performance-based bonuses. Eligible employees may access health benefits and a free gym membership, supporting both financial and wellness incentives.
Crunch Fitness emphasizes community-building and member engagement beyond standard tasks. Representatives often participate in promotional tours and sales support, fostering a dynamic environment that blends customer care with fitness enthusiasm uniquely.
Growth is encouraged through ongoing training, performance incentives, and clear pathways to managerial roles. Crunch Fitness’s expanding footprint offers motivated representatives chances to develop skills and assume higher responsibilities rapidly.
Familiarity with membership management systems, scheduling platforms, and basic office software is essential. These tools help organize member data, coordinate appointments, and streamline communication, contributing to efficient front desk operations.
Some may assume it's purely administrative; however, the role requires active engagement, sales support, and problem resolution. The position blends customer interaction with promoting wellness programs, demanding a proactive and energetic approach.