NexlintoMember Services Representative
Company : Crunch Fitness
Location : Woodville, OH, 43469
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Woodville, OH, a Member Services Representative typically earns between $13 and $17 per hour, reflecting local demand and cost of living. Crunch Fitness offers competitive hourly wages supplemented by performance bonuses, making it an attractive option for customer service professionals passionate about fitness.
The Woodville area shows steady demand for Member Services Representatives, especially in fitness centers like Crunch Fitness. With growing health awareness locally, opportunities are increasing, though competition remains moderate as employers seek candidates with strong interpersonal skills and flexibility.
While formal certifications aren't mandatory, having customer service training or familiarity with membership software boosts prospects in Woodville. Candidates with experience in wellness or fitness-related environments often stand out, alongside strong communication talents and multitasking abilities valued by Crunch Fitness.
Unlike general customer service jobs, Member Services Representatives at fitness clubs focus heavily on member engagement, promoting health programs, and managing membership details. They blend front desk duties with community-building tasks, requiring enthusiasm for fitness and a knack for creating welcoming atmospheres.
Absolutely, this role offers firsthand exposure to member relations, sales support, and club operations, ideal for those eyeing growth in fitness management or wellness coaching. Crunch Fitness supports career advancement, creating pathways from front desk to leadership within its expanding network.
Crunch Fitness emphasizes energetic, community-focused service, expecting representatives to act as brand ambassadors. Unlike some gyms, there's a strong push for proactive member engagement and teamwork, with an upbeat culture that blends fitness passion with customer care excellence.
Beyond standard perks, Crunch Fitness provides free gym memberships, bonus incentives, and a dynamic workplace culture. Employees benefit from health plans and 401(k) options, all within a supportive environment that encourages professional and personal growth tailored to fitness enthusiasts.
Candidates who bring positivity, strong communication, and a genuine interest in fitness generally thrive. Crunch Fitness looks for team players who handle multitasking gracefully, engage members warmly, and adapt to fast-paced settings while upholding company service standards.
Managing peak-hour member check-ins, addressing diverse inquiries promptly, and balancing administrative tasks can be demanding. Representatives must stay composed and solution-focused, ensuring every visitor feels valued despite the high energy and fast pace typical of Crunch Fitness’s Woodville location.
Yes, this role often requires availability during mornings, evenings, weekends, and holidays to match club hours. Flexibility is key, enabling the team to maintain consistent member support and seamless front desk operations throughout varied shifts.