NexlintoMember Services Representative
Company : Crunch Fitness
Location : Clairton, PA, 15025
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness offers Member Services Representatives a dynamic environment with chances to develop customer service skills, engage with fitness programs, and potentially progress into supervisory or management roles as the company grows within the Clairton area.
At Crunch Fitness, Member Services Representatives act as the initial connection point, using personalized communication and promoting club amenities to create a welcoming atmosphere, which helps deepen member loyalty and satisfaction in Clairton clubs.
Effective communication, multitasking under fast-paced conditions, and a genuine enthusiasm for health and wellness distinguish top candidates, especially when paired with basic tech skills for managing memberships in Clairton’s competitive market.
Clairton's market shows steady demand for energetic and customer-oriented individuals in fitness centers, but candidates with flexible schedules and prior experience in member service roles typically have an edge over others.
Member Services Representatives in Clairton generally earn between $12 and $16 per hour, depending on experience and performance incentives, aligning with local fitness industry standards and cost-of-living considerations.
Common duties include managing client check-ins, handling inquiries, resolving concerns promptly, and promoting services, all essential for maintaining smooth operations in various member-focused industries.
Yes, this role demands a balance of interpersonal warmth, fitness knowledge, and the ability to multitask efficiently in busy club environments, setting it apart from more generic customer service positions.
Crunch Fitness empowers representatives to foster positive relationships with members, encouraging engagement through club events and wellness initiatives that reflect Clairton’s community spirit.
Employees gain access to free gym memberships, performance bonuses, and a lively, team-oriented atmosphere, offering both financial and personal growth benefits in the local fitness scene.