NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lake Dallas, TX, 75065
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A Member Services Representative at Crunch Fitness in Lake Dallas juggles member greetings, account assistance, and promoting club amenities. Fast-paced and member-focused, this position requires quick problem-solving and multitasking, ensuring every visitor feels valued while supporting front desk operations smoothly.
Strong interpersonal skills combined with a passion for fitness stand out. Candidates comfortable with scheduling software, adaptable to shift variations including weekends, and equipped with excellent communication abilities are highly sought after for Member Services Representative positions in Lake Dallas.
Yes, many start as Member Services Representatives and move into supervisory or managerial roles within Crunch Fitness. Developing customer service expertise and gaining familiarity with membership sales can open doors to leadership positions or specialized member support roles.
Crunch Fitness emphasizes an energetic, community-driven environment where representatives not only assist members but inspire fitness journeys. The role blends traditional front desk duties with opportunities to promote wellness programs, making it more engaging and growth-oriented than typical customer service jobs.
In Lake Dallas, Crunch Fitness offers a fun, team-oriented atmosphere with free gym membership perks and performance bonuses. Employees benefit from health plans and 401(k) eligibility, reflecting the company’s commitment to staff wellness and long-term career development locally.
Member Services Representatives in Lake Dallas, TX typically earn between $13 and $17 per hour, reflecting local market standards and the fitness industry’s customer service roles. Crunch Fitness complements this with incentive bonuses, enhancing overall compensation.
The Lake Dallas area sees steady demand for member service professionals as fitness centers expand. Employers prioritize candidates demonstrating enthusiasm for wellness and strong communication, with weekend and evening availability boosting hiring potential.
Busy peak hours require handling multiple member requests simultaneously, managing occasional escalations, and maintaining upbeat energy. Representatives must be adaptable to the fast-paced environment and ready to support diverse community needs in a growing fitness market.
Job seekers often focus on customer service expertise, multitasking ability, and familiarity with membership platforms. Keywords like ‘member support’, ‘guest services’, and ‘account handling’ are frequently paired with location-based queries to find relevant Member Services Representative openings.
Beyond customer assistance, the position involves educating members about club programs and scheduling tours, directly supporting membership growth. This dual focus on service and sales helps representatives contribute to Crunch Fitness’s expansion goals while enhancing their interpersonal skills.