NexlintoMember Services Representative
Company : Crunch Fitness
Location : Northville, MI, 48168
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Northville's fitness industry is growing, with Crunch Fitness actively recruiting Member Services Representatives to enhance member experience. The demand reflects the community's rising interest in wellness, offering promising employment opportunities for those passionate about customer engagement in this region.
Hourly wages for Member Services Representatives in Northville hover around competitive mid-range levels influenced by local market standards. Compared to neighboring areas, Crunch Fitness offers attractive compensation packages that include performance bonuses, making it a strong contender for quality talent.
Successful candidates excel at multitasking, exhibit strong interpersonal skills, and communicate effectively under pressure. Familiarity with membership management software and a genuine enthusiasm for fitness culture elevate a Member Services Representative’s ability to create a welcoming environment and support daily club operations effectively.
Starting as a Member Services Representative opens pathways to roles like Member Service Manager or Membership Coordinator. At Crunch Fitness, employees can leverage experience and demonstrated customer service excellence to advance into leadership or specialized fitness operations roles within the expanding company.
While prior fitness industry experience is beneficial, Crunch Fitness values a positive attitude and strong customer service skills above all. Passion for wellness and eagerness to learn about club programs can compensate for limited direct fitness background, supporting success in the role.
Crunch Fitness emphasizes vibrant team culture and member engagement beyond standard front desk duties. Representatives enjoy a dynamic work environment with incentives like free gym membership and career growth opportunities, distinguishing it from more traditional customer service roles in fitness centers.
The role involves flexible scheduling, including mornings, evenings, weekends, and holidays, accommodating diverse lifestyles. Crunch Fitness fosters a supportive atmosphere that values employee well-being, helping representatives balance energetic workdays with personal commitments.
Crunch Fitness offers competitive hourly pay typically ranging from $13 to $17 per hour for Member Services Representatives in Northville, complemented by performance bonuses and benefits. This aligns with regional standards for customer-focused roles in the fitness industry.
Representatives shape first impressions by warmly greeting visitors, efficiently managing check-ins, and resolving concerns. Their proactive communication about club offerings enhances member satisfaction and loyalty, making them vital contributors to Crunch Fitness’ community-driven brand.
Yes, the position requires managing face-to-face member interactions alongside phone and email correspondence. This blend ensures comprehensive support for member inquiries, reinforcing the club’s commitment to accessible and responsive service.