NexlintoMember Services Representative
Company : Crunch Fitness
Location : Constantia, NY, 13044
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Constantia's fitness industry is growing steadily, with rising demand for Member Services Representatives at clubs like Crunch Fitness. However, competition remains moderate due to the region's smaller population, so candidates with strong customer service and fitness passion tend to stand out.
While no formal certification is mandatory in Constantia, NY, certifications in customer service or fitness-related areas, like CPR or wellness coaching, can give applicants an edge at fitness centers such as Crunch Fitness.
This role uniquely blends frontline customer interaction with fitness program promotion, requiring strong multitasking, interpersonal communication, and a passion for wellness, setting it apart from typical service support or client service roles.
Employees sharpen problem-solving under pressure, enhance communication skills, and gain expertise in membership systems while fostering community engagement—valuable growth for careers in customer relations or fitness management.
Unlike coordinators or specialists who may focus on backend processes, this role emphasizes direct member engagement, front desk operations, and immediate issue resolution, making it a highly interactive and dynamic position.
In addition to competitive hourly wages, Crunch Fitness provides performance bonuses, health benefits for eligible employees, a free gym membership, and career advancement opportunities—all fostering a vibrant, supportive workplace.
By delivering exceptional first impressions and assisting with membership sales and inquiries, representatives help build member loyalty, enhance community atmosphere, and support seamless club operations vital to Crunch Fitness's growth.
Typically, Member Services Representatives in Constantia earn between $14 and $18 per hour, influenced by experience and performance incentives, aligning well with the fitness industry's compensation standards in upstate New York.
Daily tasks include greeting members, managing check-ins, promoting fitness programs, handling inquiries via phone and email, and maintaining a welcoming front desk environment, all requiring energy and multitasking finesse.
This role uniquely combines customer interaction with a fitness focus, offering a more energetic, community-driven experience compared to generic member service positions, which may lack the wellness industry connection.