NexlintoMember Services Representative
Company : Crunch Fitness
Location : Berkeley, CA, 94720
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Berkeley's fitness sector is growing, increasing demand for Member Services Representatives. Competition is moderate, with employers like Crunch Fitness seeking energetic individuals. Local candidates with strong interpersonal skills and flexibility often stand out in this vibrant community-focused market.
Crunch Fitness promotes a lively, team-oriented environment in Berkeley, emphasizing positivity and member engagement. Representatives thrive by combining fitness passion with excellent customer interaction, reflecting the city's active lifestyle and community values.
Top candidates exhibit exceptional communication, multitasking ability, and a customer-first mindset. Familiarity with scheduling software and a passion for wellness can give job seekers a distinct edge in securing a role as a Member Services Representative.
Many start as Member Services Representatives and progress to managerial roles or specialize in membership sales. Gaining experience in member relations and operational support at places like Crunch Fitness can open pathways to leadership or wellness coordination positions.
Daily tasks involve greeting members, managing check-ins, resolving inquiries, and promoting club amenities. Representatives act as the first point of contact, ensuring smooth front desk operations and a welcoming atmosphere for all guests and members.
Crunch Fitness positions its Member Services Representatives as ambassadors of its energetic and inclusive brand. They’re pivotal in fostering community spirit, delivering personalized service, and motivating members, which reinforces Crunch’s reputation in Berkeley's fitness scene.
Hourly pay for Member Services Representatives in Berkeley typically ranges from $15 to $20, reflecting local living costs and industry standards. Crunch Fitness offers competitive wages with added bonuses, aligning with the city’s demand for skilled customer service professionals.
While no mandatory certifications exist, familiarity with customer management software and basic fitness knowledge are highly valued. Certifications in CPR or first aid can enhance a candidate’s profile, especially in health-conscious communities like Berkeley.
Absolutely, Crunch Fitness supports career growth by providing pathways to supervisory roles and specialized positions within their expanding network. Engaging closely with members and mastering operational tasks can significantly boost advancement prospects.
Crunch Fitness emphasizes a vibrant, community-driven atmosphere, encouraging representatives to inspire members beyond routine duties. The role combines customer service with wellness advocacy, making it uniquely rewarding compared to standard front desk jobs.