NexlintoMember Services Representative
Company : Crunch Fitness
Location : Guilderland, NY, 12084
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where a Member Services Representative not only manages front desk duties but also inspires members through active community engagement. This contrasts with other gyms that may focus solely on administrative tasks, making Crunch’s approach uniquely interactive and fitness-driven.
Strong communication, empathy, and problem-solving skills are crucial. Representatives must juggle welcoming members warmly, resolving concerns efficiently, and promoting club programs, all while maintaining an upbeat and professional demeanor in a fast-paced setting, which enhances member retention in the Guilderland market.
Starting as a Member Services Representative opens doors to roles like Membership Sales Specialist, Club Manager, or Wellness Coordinator. At Crunch Fitness, growth is encouraged, with opportunities to transition into leadership or specialized fitness program roles, leveraging frontline member engagement experience.
Guilderland’s community-oriented culture expects reps to blend customer service with genuine fitness enthusiasm. The challenge lies in balancing high member volume during peak hours with personalized attention, reflecting local demand for friendly yet efficient service distinct from larger metropolitan clubs.
The fitness sector in Guilderland is growing, making Member Services Representative positions fairly competitive. Crunch Fitness stands out by offering career advancement and a positive work environment, attracting candidates passionate about fitness, which slightly raises the bar for hiring standards locally.
Hourly wages for Member Services Representatives in Guilderland typically range from $13 to $17, influenced by experience and company benefits. Crunch Fitness offers competitive pay with added incentives and free membership perks, aligning well with industry standards in upstate New York.
Crunch Fitness integrates sales support and member engagement directly into the front desk role, requiring reps to promote club amenities actively and schedule tours. This hybrid approach creates a dynamic workday that blends customer service with proactive club growth efforts, unique to their brand.
Employees enjoy a vibrant team culture, performance bonuses, and health benefits, plus free gym access, making it more than a standard front desk job. This combination fosters a supportive environment attractive to those passionate about fitness and community impact in Guilderland.
Reps often work with membership management systems tailored for fitness clubs, handling check-ins, account updates, and class scheduling. Comfort with basic computer skills and quick learning adaptability is essential to efficiently support member services and sales processes at Crunch Fitness.
An ideal candidate combines enthusiasm for fitness, proactive communication, and multitasking ability with a consistently positive attitude. Being personable and solution-oriented, while embracing team collaboration, helps build lasting member relationships crucial to Crunch Fitness’s community-driven ethos.