NexlintoMember Services Representative
Company : Crunch Fitness
Location : Roselle, IL, 60172
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Roselle's fitness sector shows steady growth, with multiple clubs seeking energetic Member Services Representatives. Crunch Fitness stands out by valuing community engagement, but candidates should expect moderate competition due to the area's active lifestyle culture and several local gyms hiring similar roles.
Given Roselle's suburban layout, commute times to Crunch Fitness can vary widely. Public transport options are limited, so most employees rely on personal vehicles. Prospective hires should consider peak traffic hours around the club’s location to ensure punctuality and maintain the energetic front-desk atmosphere.
Top-performing Member Services Representatives excel in multitasking, possess strong interpersonal communication, and demonstrate problem-solving under pressure. Familiarity with membership management software and a genuine passion for wellness further set them apart, enabling seamless member interactions and retention.
Entry-level representatives often transition into supervisory or membership sales roles within fitness centers. Demonstrating leadership, consistent customer satisfaction, and adaptability can fast-track progression to positions like Member Services Manager or Community Engagement Coordinator.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere, expecting representatives to not only manage front desk duties but also actively promote wellness programs. The role blends customer service with membership sales support, requiring dynamic energy to inspire and retain members.
Crunch Fitness fosters an energetic, inclusive environment where collaboration is key. Representatives engage with a fitness-focused community, thrive in fast-paced surroundings, and enjoy opportunities for personal growth alongside a supportive team.
Hourly pay for Member Services Representatives in Roselle typically ranges from $13 to $17, influenced by experience and club size. Crunch Fitness offers competitive rates within this range, complemented by performance bonuses and additional benefits like free gym membership.
Beyond routine check-ins, this role acts as the club’s welcoming face, fostering community connections and motivating members. It blends administrative tasks with active promotion of fitness programs, requiring enthusiasm and a genuine commitment to member success.
While formal certifications aren't mandatory, proficiency with scheduling software and customer relationship management tools is highly regarded. Additionally, knowledge in basic health and fitness principles can enhance communication with members and improve service quality.
Though centered on fitness, this role shares core traits with member support positions like strong communication and issue resolution. However, the added element of promoting wellness initiatives and creating an energetic atmosphere distinguishes it from standard customer service jobs.