NexlintoMember Services Representative
Company : Crunch Fitness
Location : Buffalo Grove, IL, 60089
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Buffalo Grove, candidates with strong communication skills and familiarity with membership management software stand out. Certifications in customer service or basic fitness knowledge can enhance your profile, especially when applying to gyms like Crunch Fitness where member engagement and wellness passion are valued.
Buffalo Grove shows steady demand for member services positions due to a growing fitness community and expanding clubs. Competition is moderate, making it a good time to apply. Employers seek energetic representatives who can handle busy front desk environments efficiently.
While both focus on member engagement, a Member Services Representative typically handles direct front desk interactions and daily support tasks. Coordinators may oversee scheduling and coordinate between departments. The representative role is more customer-facing and fast-paced, especially in fitness settings.
Starting as a Member Services Representative opens doors to roles such as membership sales consultant, team lead, or club operations manager. Growth is possible within Crunch Fitness’s expanding brand, especially for those who combine customer service excellence with a passion for wellness.
Member Services Representatives in Buffalo Grove typically earn between $14 and $18 per hour, depending on experience and company size. Crunch Fitness offers competitive hourly pay with bonuses, making it an attractive option for those seeking both stable income and performance incentives.
Crunch Fitness emphasizes a fun, energetic atmosphere combined with career growth opportunities. Their member services roles involve more than front desk tasks; you engage deeply with club members to inspire fitness journeys, supported by performance bonuses and free gym access.
Handling high member volume during peak hours and maintaining a welcoming environment can be demanding. Representatives must juggle multiple inquiries, promote club programs effectively, and resolve issues promptly to keep the fast-paced Buffalo Grove club running smoothly.
Buffalo Grove’s suburban layout means most employees drive or carpool; public transport options are limited. Considering flexible shifts at Crunch Fitness can help avoid rush hour traffic, enhancing work-life balance for member service team members.
Beyond welcoming guests, the role includes managing membership accounts, scheduling tours, answering multi-channel inquiries, and supporting sales initiatives. It requires multitasking under pressure while maintaining a positive, solution-oriented attitude throughout the day.
While prior fitness experience is beneficial, Crunch Fitness prioritizes strong interpersonal skills and enthusiasm for wellness. Training is provided, so candidates passionate about health and community involvement can thrive even if new to the industry.