NexlintoMember Services Representative
Company : Crunch Fitness
Location : Midlothian, TX, 76065
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, a Member Services Representative in Midlothian manages front desk interactions, assists with member check-ins, handles inquiries, and promotes club amenities. The role demands multitasking in a lively environment, balancing customer service with operational support to ensure every visitor feels welcomed and valued.
Key skills include exceptional interpersonal communication, problem-solving, multitasking under pressure, and a genuine passion for fitness and wellness. Being energetic and professional helps in engaging members effectively, while familiarity with membership systems enhances efficiency in daily tasks.
Starting as a Member Services Representative opens pathways to supervisory roles or specialized positions like Membership Sales Coordinator. With experience, one might advance to management or director-level roles, especially within expanding brands like Crunch Fitness that value internal growth.
Midlothian shows a growing demand for customer-centric roles due to expanding fitness communities. Compared to larger Texan metros, competition may be less intense, but employers prioritize candidates with flexible schedules and local familiarity to meet community needs effectively.
Midlothian’s suburban layout generally allows manageable commutes to Crunch Fitness locations. The role’s flexible shifts, including evenings and weekends, require balancing personal commitments, but local traffic patterns are less congested than in urban centers, easing daily travel stress.
Crunch Fitness emphasizes a vibrant, team-oriented environment where representatives act as community ambassadors. Beyond standard front desk duties, the role involves inspiring members, promoting wellness programs actively, and contributing to a culture of inclusivity and energetic support.
Employees enjoy competitive hourly wages, performance bonuses, health benefits, and a 401(k) plan eligibility. Unique to Crunch Fitness is a complimentary gym membership, fostering personal fitness, alongside opportunities for upward mobility within a dynamic, growth-focused company.
In Midlothian, Member Services Representatives typically earn between $12 and $16 per hour, influenced by experience and shift timing. Crunch Fitness offers competitive compensation aligned with local market standards, plus incentives that reward exceptional service and performance.
While formal certifications aren't mandatory, proficiency with membership management software and basic computer skills are important. A background or interest in fitness helps, but the key is strong communication and customer service aptitude to handle diverse member needs.
These representatives actively inform potential and current members about programs and promotions, schedule club tours, and resolve inquiries promptly. Their frontline engagement plays a pivotal role in fostering member loyalty and driving sales in this competitive fitness market.