NexlintoMember Services Representative
Company : Crunch Fitness
Location : Monclova, OH, 43542
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Monclova, member services representatives play a key role by greeting members warmly, answering questions efficiently, and promoting club programs. Their energetic approach ensures guests feel valued, helping build a supportive community that aligns with the gym’s vibrant culture.
Effective communication, empathy, and problem-solving are crucial soft skills for member services roles. These abilities enable representatives to handle member inquiries smoothly, resolve issues quickly, and maintain a positive environment, especially in fast-paced settings like Crunch Fitness.
Reps often juggle multiple tasks such as managing check-ins, responding to calls, and handling membership questions simultaneously. Staying organized and calm under pressure helps ensure smooth front desk operations despite fluctuating member volumes common in Ohio's fitness centers.
While formal certifications aren't mandatory, familiarity with customer service software and basic health and safety training can boost employability. Employers in Monclova value candidates who demonstrate adaptability and a genuine interest in fitness and wellness.
Crunch Fitness in Monclova experiences moderate competition due to the growing fitness interest locally. Compared to larger nearby cities, there are fewer applicants, offering a better chance for candidates with strong interpersonal skills and flexibility to secure the role.
Crunch Fitness emphasizes a vibrant, team-oriented culture with performance incentives and free gym memberships. This role goes beyond clerical duties, encouraging reps to actively engage members, promoting wellness programs, and supporting career growth within a fast-expanding brand.
This position offers unique perks like fitness memberships and a dynamic work environment focused on wellness. Unlike typical customer service roles, it blends interpersonal interaction with opportunities to inspire health-conscious lifestyles in a supportive community.
Member Services Representatives in Monclova typically earn between $12 and $16 per hour, depending on experience. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and benefits, making it attractive for entry-level candidates passionate about fitness.
At Crunch Fitness, member services reps collaborate closely with management and the team to maintain smooth front desk functions. They handle inquiries, support membership sales, and uphold customer service standards, ensuring the club operates efficiently and members remain engaged.
Crunch Fitness offers clear pathways for growth from entry-level member services roles to managerial positions. Employees demonstrating leadership and customer care excellence can progress to supervisory or specialized roles, supported by the company’s rapid expansion and internal promotion culture.