NexlintoMember Services Representative
Company : Crunch Fitness
Location : Los Angeles, CA, 90077
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Los Angeles, CA
Popular Searches for Member Services Representative
Frequently Asked Questions
Los Angeles has a higher living cost compared to many regions, which influences Crunch Fitness to offer competitive hourly pay to Member Services Representatives. This ensures wages align with local expenses, balancing fair compensation with the fitness industry's standards in Southern California.
While formal certifications aren’t always mandatory, Los Angeles employers value strong interpersonal skills and familiarity with membership management software. Experience in fitness or wellness customer service can give candidates a competitive edge given the city’s health-conscious culture.
Exceptional communication, multitasking under pressure, and genuine enthusiasm for fitness are crucial. Being adept at resolving member issues quickly while promoting club amenities helps representatives create memorable experiences that encourage member loyalty.
Many progress into management roles like Member Service Manager or transition to sales and marketing within fitness centers. The hands-on customer engagement experience also lays groundwork for careers in hospitality or wellness program coordination.
You'll juggle greeting members, handling check-ins, updating accounts, addressing inquiries, and coordinating tours. Keeping front desk operations smooth while maintaining a welcoming atmosphere is essential to succeed in this dynamic setting.
Crunch Fitness offers free gym memberships, performance bonuses, and a vibrant team culture. Their focus on career growth within a rapidly expanding brand sets them apart, fostering both professional development and personal wellness.
Crunch emphasizes community building and energetic member engagement more than just transactional service. Representatives often act as brand ambassadors, blending customer support with motivating members on their fitness journeys.
In Los Angeles, Member Services Representatives usually earn between $15 and $20 per hour. Crunch Fitness offers competitive hourly wages often supplemented by incentive bonuses, aligning well with local market rates while rewarding performance.
High member diversity and peak-hour crowds require excellent adaptability. Representatives must swiftly resolve varied concerns while maintaining upbeat energy, a challenge amplified by LA’s fast-paced lifestyle and competitive gym scene.