NexlintoMember Services Representative
Company : Crunch Fitness
Location : Carnegie, PA, 15106
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Effective listening and clear verbal communication top the list for a Member Services Representative, especially at a vibrant gym like Crunch Fitness. Being personable and able to convey program benefits enthusiastically helps foster member loyalty and enhances the overall guest experience.
Unlike standard customer service positions, a Member Services Representative at a fitness club combines interpersonal engagement with promoting wellness programs, managing memberships, and resolving member issues promptly, creating a community-focused atmosphere rather than just transactional interactions.
Starting as a Member Services Representative can open doors to roles like Membership Sales Consultant, Club Operations Coordinator, or Fitness Program Manager. Carnegie's growing fitness market offers chances to climb the ladder, especially within expanding brands such as Crunch Fitness.
Carnegie's community-oriented culture means representatives often handle diverse member needs and foster close-knit relationships. Crunch Fitness's energetic atmosphere demands adaptability and high energy, which may differ from quieter or larger metropolitan gym environments.
Carnegie's fitness sector has shown steady demand for customer-facing roles, but competition remains moderate. Candidates with a genuine passion for wellness and flexible schedules tend to stand out, as many clubs in the area value availability during evenings and weekends.
Crunch Fitness fosters an energetic and inclusive environment that encourages representatives to engage members beyond routine check-ins. This culture promotes teamwork, personal growth, and enthusiasm for fitness, making daily tasks more interactive and rewarding.
Beyond competitive hourly wages, Crunch Fitness provides performance bonuses, health benefits, and complimentary gym membership. These benefits not only support financial well-being but also encourage employees to embrace a healthy lifestyle, enhancing overall job fulfillment.
In Carnegie, PA, Member Services Representatives typically earn between $12 and $16 per hour, aligning closely with regional averages. Factors like prior experience and shift flexibility can influence pay, with Crunch Fitness offering competitive compensation and incentive bonuses.
Proficiency with basic computer applications and comfort navigating membership databases are essential. Familiarity with appointment scheduling, data entry accuracy, and quick problem-solving ensures smooth front desk operations and enhances member satisfaction.
Crunch Fitness emphasizes internal growth, allowing representatives to transition into supervisory roles or specialized positions like Membership Sales or Club Management. Demonstrating strong customer relations and operational skills can accelerate upward mobility in this expanding fitness brand.