NexlintoMember Services Representative
Company : Crunch Fitness
Location : Sylvania, OH, 43560
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Sylvania, OH, a Member Services Representative often handles a more close-knit community with personalized member interactions, unlike the higher volume and faster pace in bigger cities. This local dynamic allows for building deeper member relationships and adapting to specific regional fitness trends and preferences.
Crunch Fitness in Sylvania emphasizes a vibrant, energetic culture which requires Member Services Representatives to manage diverse member needs while maintaining high energy levels. The community-focused environment also demands adaptability and proactive problem-solving to ensure member satisfaction in a competitive local market.
Applicants should be comfortable navigating membership management software, scheduling systems, and basic communication tools. Proficiency in multitasking between phone, email, and face-to-face interactions while maintaining data accuracy is essential for smooth front desk operations at Crunch Fitness.
This role builds foundational customer service and operational skills, offering exposure to sales and member engagement. With experience, representatives can progress to managerial positions or specialize in membership sales, wellness coaching, or community outreach within fitness organizations.
Sylvania's job market for this role is moderately competitive, with steady demand fueled by local fitness centers. Candidates with strong interpersonal skills and flexibility tend to stand out, especially those knowledgeable about fitness culture and community engagement.
Typically, Member Services Representatives in Sylvania earn between $12 and $16 per hour, depending on experience and shift flexibility. Employers like Crunch Fitness may also offer bonuses, health benefits, and complimentary gym memberships to enhance overall compensation.
While formal certifications aren't mandatory, having credentials in customer service, CPR, or fitness-related areas can be advantageous. Demonstrating knowledge of local fitness trends or experience with membership software popular in Ohio gyms also strengthens your application.
Crunch Fitness offers growth opportunities through training programs, performance incentives, and internal promotions. Member Services Representatives are encouraged to engage with management and participate in team initiatives, paving the way for advancement in sales or operational leadership roles.
Crunch Fitness positions emphasize a dynamic, high-energy environment where representatives act as community ambassadors. The role integrates customer care with active promotion of club amenities, creating a unique blend of service and sales not always found in comparable gyms.
Effective multitasking, clear communication, and teamwork are key during peak times. Representatives employ scheduling systems and prioritize member interactions efficiently, ensuring smooth check-ins and swift resolution of inquiries to maintain a positive member experience.