NexlintoMember Services Representative
Company : Crunch Fitness
Location : Brooklyn Center, MN, 55428
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Brooklyn Center has a moderate demand for Member Services Representatives, with fitness centers like Crunch Fitness contributing to steady openings. Competition is balanced, favoring candidates with strong interpersonal skills and flexible availability, especially those passionate about community wellness and customer engagement.
While no mandatory certifications exist, knowledge of customer management systems and CPR certification can enhance your profile. Employers in Brooklyn Center appreciate candidates combining fitness enthusiasm with basic administrative skills, improving both member interaction and safety awareness.
Key skills include effective communication, multitasking under pressure, and problem-solving. Building rapport quickly with members and familiarity with scheduling software are valuable. Being energetic and customer-focused is crucial for roles involving front desk duties and member engagement.
Progression often involves moving into leadership roles such as Member Services Manager or Club Coordinator. Gaining experience in membership sales, conflict resolution, and operational support unlocks opportunities for supervisory or specialized positions within fitness organizations.
Daily responsibilities include greeting members, managing check-ins, addressing inquiries, promoting club programs, and maintaining front desk order. Handling communication channels like phone and email, while supporting membership sales efforts, rounds out the role’s dynamic nature.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where representatives actively inspire community wellness. The role involves not just administrative duties but also fostering relationships and career growth within a rapidly expanding fitness brand.
Employees gain access to career advancement pathways, performance incentives, and a free gym membership encouraging personal fitness. The collaborative environment nurtures skills in customer service, sales, and operational management, setting a foundation for long-term growth.
Hourly pay typically ranges from $14 to $18, influenced by experience and shift flexibility. Crunch Fitness also offers performance bonuses and benefits, making the overall compensation competitive within the local fitness and customer service market.