NexlintoMember Services Representative
Company : Crunch Fitness
Location : Minneapolis, MN, 55449
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Minneapolis has a growing fitness industry which increases demand for energetic Member Services Representatives. However, competition remains moderate due to multiple clubs and community centers recruiting. Candidates with strong interpersonal skills and local familiarity tend to stand out in this market.
While no mandatory certifications exist, having CPR/AED training or customer service credentials can improve your profile. Minneapolis employers, including Crunch Fitness, value candidates demonstrating community engagement and basic tech proficiency for smooth front desk operations.
On a daily basis, this role involves greeting members warmly, managing check-ins, updating accounts, responding to inquiries, and promoting club amenities. Efficient multitasking and maintaining a welcoming environment are key to enhancing the overall member experience.
Success in this position relies on strong communication, problem-solving, and a positive attitude. Familiarity with scheduling software and ability to multitask under pressure also contribute to effective member support and smooth front desk management.
Starting as a Member Services Representative can lead to roles like Member Services Coordinator or Manager. Experience gained interacting with customers and handling club operations often opens doors to leadership positions within expanding fitness brands.
Crunch Fitness fosters a vibrant, team-oriented culture where representatives not only manage front desk tasks but also engage actively with members, promoting wellness programs. Employees benefit from perks like free gym memberships and opportunities for career advancement.
Crunch Fitness emphasizes energetic customer engagement and community building, offering performance bonuses and a fast-paced environment. This contrasts with some competitors that may focus more on administrative duties and less on member interaction.
Member Services Representatives in Minneapolis typically earn between $14 and $18 per hour, reflecting the city's living costs and market demand. Crunch Fitness offers competitive pay alongside incentives, aligning well with local standards for similar customer service roles.