NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Bristol, PA, 19007
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Bristol, PA has a moderate demand for customer service representatives, especially in fitness and wellness sectors like Crunch Fitness. Candidates who showcase strong communication skills and adaptability typically stand out in this local market, which balances steady hiring with a community-focused work environment.
In Bristol's fitness clubs, reps must juggle quick member check-ins, handle diverse inquiries, and maintain upbeat energy during peak hours. Balancing multitasking with personalized care is crucial to meet the dynamic pace while fostering a welcoming atmosphere for members.
Beyond excellent interpersonal skills, familiarity with membership management software and a genuine passion for fitness elevate applicants. Demonstrating flexibility in shifts and problem-solving abilities aligns well with Crunch Fitness’s emphasis on dynamic, member-centered service.
Absolutely. This role provides exposure to club operations and member engagement, creating pathways toward supervisory or sales positions. Crunch Fitness encourages internal advancement, rewarding proactive representatives who contribute to team success and community building.
Customer service representatives in Bristol typically earn between $13 and $18 per hour, depending on experience and performance bonuses. Crunch Fitness offers competitive pay alongside incentives and benefits, reflecting the role’s importance in delivering excellent member care.
At Crunch Fitness, customer service reps are vital connectors, managing front desk tasks while promoting club programs and amenities. They work closely with management to ensure smooth daily operations and enhance the member experience through proactive communication and problem resolution.
Crunch Fitness emphasizes community and personal connections beyond routine tasks. Representatives enjoy a spirited, collaborative environment with perks like free gym membership, performance rewards, and opportunities to grow within a rapidly expanding brand.
Flexibility is key; representatives often work mornings, evenings, weekends, and holidays to accommodate club hours and member needs. This schedule suits candidates comfortable with varied shifts and interested in supporting a vibrant fitness community.
Many assume the role is limited to check-ins, but it actually involves multitasking between member relations, sales support, and problem-solving. Representatives must balance administrative tasks with creating an inviting atmosphere, requiring both interpersonal and operational skills.
A genuine interest in fitness and wellness enhances engagement with members and enthusiasm for promoting club offerings. This passion helps representatives connect authentically, fostering member motivation and contributing to a positive club culture.