NexlintoMember Services Representative
Company : Crunch Fitness
Location : Arlington, TX, 76001
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Arlington, Member Services Representatives not only manage front desk operations but also engage deeply with fitness community building. This role blends customer service with wellness promotion, creating a dynamic environment distinct from typical customer service jobs in other sectors or locations.
Success hinges on enthusiasm for fitness, strong interpersonal skills, and multitasking in fast-paced settings. Unlike generic customer roles, this position demands a passion for wellness and ability to motivate members while handling administrative duties smoothly.
Arlington's traffic can be heavy during peak hours, making flexible scheduling crucial. Crunch Fitness offers varied shifts, including mornings, evenings, and weekends, allowing representatives to work around local commute patterns effectively.
Arlington's growing fitness market boosts demand for member-focused roles, increasing hiring opportunities. For candidates, this means competitive positions but also room to negotiate schedules and benefits within a thriving local industry.
Day-to-day tasks include warmly welcoming members, managing check-ins, coordinating membership info, answering inquiries, and promoting club programs. The role requires balancing administrative tasks with genuine member engagement to foster a positive gym atmosphere.
Starting as a Member Services Representative opens pathways to roles like Membership Sales Consultant, Club Supervisor, or even Management. Crunch Fitness encourages internal growth, rewarding dedication with diverse advancement opportunities in its expanding network.
In Arlington, these positions typically offer hourly wages ranging from $12 to $16, slightly above some national averages due to local living costs. Crunch Fitness supplements pay with performance bonuses and benefits, enhancing overall compensation.
Crunch Fitness provides free gym memberships, performance bonuses, and a vibrant team culture. These perks foster employee wellness and motivation, distinguishing their work environment from standard customer service roles.
While no strict certifications are required, familiarity with scheduling software and customer service excellence are key. Certifications in fitness or wellness can be advantageous but passion and communication skills are paramount.
Candidates should emphasize their interpersonal skills, adaptability in busy settings, and enthusiasm for fitness culture. Demonstrating a positive attitude and readiness to support club operations can significantly boost application success.