NexlintoMember Services Representative
Company : Crunch Fitness
Location : Sand Lake, NY, 12153
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Sand Lake, NY
Popular Searches for Member Services Representative
Frequently Asked Questions
A Member Services Representative at Crunch Fitness acts as the welcoming face, fostering a friendly atmosphere and encouraging member participation. They promote club programs and amenities, creating a positive environment that motivates members to stay engaged and achieve their wellness goals.
Top candidates blend excellent interpersonal communication with problem-solving skills, maintain an energetic and professional demeanor, and handle multitasking efficiently. Familiarity with membership systems and a genuine passion for fitness further enhance effectiveness in this role.
Starting in this role can open pathways to managerial positions within member services or broader fitness operations. Developing expertise in customer engagement and club management at a growing brand like Crunch Fitness often leads to advancement in leadership or specialized client service roles.
Yes, beyond competitive hourly wages, Crunch Fitness provides performance-based bonuses, health benefits for eligible employees, 401(k) plans after certain tenure, and complimentary gym memberships, all designed to reward dedication and promote employee wellness.
Sand Lake offers a suburban setting with moderate traffic compared to larger cities, making commutes generally manageable. Public transit options are limited, so most employees rely on personal vehicles, but proximity to major roads helps ease daily travel for fitness staff.
Demand for customer-facing roles in fitness centers around Sand Lake is steady, with moderate competition. Employers favor candidates who combine customer service expertise with a passion for health, so local applicants with relevant experience often have an advantage.
Crunch Fitness emphasizes an energetic, team-oriented culture and offers unique perks like free gym access and career progression in a rapidly expanding brand. Representatives here are encouraged to actively promote wellness programs, making the role dynamic and community-focused.
The company culture prioritizes positive energy and inclusivity, so representatives are expected to build authentic member relationships, handle inquiries with enthusiasm, and embody the brand’s fitness-first mindset, enhancing overall member satisfaction and club atmosphere.
Member Services Representatives in Sand Lake typically earn between $14 and $18 per hour, aligning with regional fitness industry standards. Crunch Fitness offers competitive pay within this range, supplemented by bonuses and benefits that enhance total compensation.
Expect a dynamic mix of greeting members, managing check-ins, updating accounts, answering inquiries, promoting club services, and resolving issues. The role blends customer interaction with administrative duties, requiring adaptability and a customer-first attitude.