NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lorain, OH, 44055
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Lorain's job market for Member Services Representatives is moderately competitive, with several fitness centers and community hubs vying for talent. Candidates who showcase strong interpersonal skills and a passion for wellness tend to stand out, especially at fast-growing brands like Crunch Fitness.
While formal certifications aren't mandatory, familiarity with customer management software and a background in fitness or wellness can give applicants an edge. Employers in Ohio often favor candidates with excellent communication and multitasking abilities tailored for busy front desk roles.
Starting as a Member Services Representative can open pathways toward managerial roles, like Member Services Manager or Club Operations Supervisor. Demonstrating leadership, sales aptitude, and dedication to member experience often accelerates advancement in expanding fitness companies.
This role involves greeting members, managing check-ins, addressing inquiries, handling communications, promoting club offerings, and resolving concerns promptly. Balancing these duties requires strong organizational skills and a friendly demeanor to maintain a positive club atmosphere.
Crunch Fitness emphasizes a vibrant, team-oriented culture with added perks like free gym membership and performance bonuses. Representatives here engage deeply with members, fostering community spirit while supporting dynamic club operations unlike more traditional front desk roles.
Employees at Crunch Fitness benefit from clear career pathways, including potential shifts into management or specialized roles within member experience. The brand's rapid expansion means motivated representatives can leverage internal training and incentives to climb the professional ladder.
Hourly pay for this position in Lorain usually ranges between $12 and $16, influenced by experience and company size. Crunch Fitness also supplements wages with performance bonuses, creating a competitive total compensation package in line with local market standards.
Success hinges on prioritizing member interactions while efficiently managing administrative duties like scheduling and inquiries. Proficiency with membership software combined with an energetic attitude helps representatives maintain smooth operations during peak hours.
Empathy, clear communication, and patience are crucial, as representatives constantly engage with diverse members. The ability to quickly resolve issues and foster a welcoming environment directly impacts member satisfaction and retention.