NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Fort Lupton, CO, 80621
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Fort Lupton, CO
Popular Searches
Frequently Asked Questions
Fort Lupton’s growing community and proximity to Denver increase demand for customer-facing roles like Customer Service Representatives. Job seekers often find moderate competition, with employers valuing interpersonal skills and flexibility, especially in fitness and wellness sectors such as Crunch Fitness.
While formal certifications aren’t mandatory, local employers prioritize candidates skilled in customer engagement and basic computer proficiency. Familiarity with scheduling tools and a passion for wellness can give applicants an edge at fitness clubs like Crunch Fitness in Fort Lupton.
Managing simultaneous member check-ins, handling inquiries both in-person and over the phone, and resolving concerns quickly are common hurdles. Adaptability and a positive demeanor help maintain smooth front desk operations and ensure members feel genuinely welcomed.
Exceptional communicative clarity, multitasking without sacrificing friendliness, and proactive problem-solving elevate performance. The ability to promote club amenities and handle member complaints professionally also differentiates candidates in competitive fitness environments.
Starting at the front desk offers a pathway into management or sales roles, leveraging interpersonal and operational insights gained daily. Crunch Fitness supports upward mobility through training opportunities, rewarding motivated representatives eager to deepen their fitness industry expertise.
Crunch Fitness emphasizes creating welcoming atmospheres and community connection, making representatives more than just front desk personnel. Their role includes actively sharing program benefits and facilitating tours, which directly boosts engagement and retention.
Customer Service Representatives in Fort Lupton generally earn between $14 to $18 per hour, with Crunch Fitness offering competitive hourly pay plus performance-based bonuses. This compensation reflects local cost of living and the role’s customer engagement demands.
While a passion for wellness is encouraged, Crunch Fitness values enthusiasm and people skills foremost. New hires often learn the fitness jargon and club offerings on the job, supported by a team-focused environment that nurtures growth and confidence.
The role demands flexibility, including mornings, evenings, weekends, and holidays, reflecting club hours and member availability. This scheduling variety suits candidates seeking dynamic shifts and supports work-life balance in an active community setting.
Crunch Fitness integrates customer service with community building and wellness advocacy, extending duties beyond typical front desk tasks. Representatives act as brand ambassadors, merging fitness enthusiasm with operational support to foster member loyalty.