NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : New Cumberland, PA, 17070
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in New Cumberland, PA, a Customer Service Representative plays a pivotal role in member retention by delivering personalized greetings, resolving concerns promptly, and educating members on club amenities. This engagement fosters a welcoming atmosphere that encourages ongoing membership and community loyalty.
Exceptional Customer Service Representatives in fitness environments excel in empathy, active listening, and clear communication. They balance enthusiasm with professionalism, making members feel valued while managing fast-paced front desk demands effectively—qualities vital for success in roles like those at Crunch Fitness.
Proficiency with membership management software, scheduling platforms, and basic computer operations is essential. Familiarity with email communication and phone systems also enhances efficiency, enabling representatives at Crunch Fitness to smoothly handle check-ins, account updates, and member inquiries.
Crunch Fitness fosters growth by offering performance bonuses, health benefits, and opportunities to move into managerial or specialized roles within the fitness industry. The dynamic team setting encourages skill development, making it an attractive workplace for ambitious Customer Service Representatives.
Evening and weekend shifts often see increased member traffic and diverse queries, demanding adaptable multitasking and energy. Crunch Fitness values representatives who maintain enthusiasm and professionalism during these peak times, ensuring all visitors receive exemplary service regardless of hour.
The New Cumberland job market for fitness-related customer service roles is moderately competitive, with growing demand due to increased health awareness. Candidates with strong communication skills and a passion for wellness, such as those applying to Crunch Fitness, often stand out.
Customer Service Representatives at Crunch Fitness in New Cumberland generally earn a competitive hourly rate ranging from $12 to $16, complemented by performance-based bonuses and benefits. This aligns with regional standards for similar fitness industry roles.
Crunch Fitness promotes a spirited and collaborative work environment that values positivity and teamwork. Customer Service Representatives thrive here by engaging with members in a community-focused setting that emphasizes wellness and personal growth.
Daily duties include greeting members, managing check-ins, answering inquiries, coordinating tours, and maintaining an organized front desk. This variety demands excellent communication and multitasking skills to keep operations running seamlessly.
Yes, employees enjoy complimentary access to Crunch Fitness facilities, encouraging a healthy lifestyle that aligns with their role. This benefit supports both personal wellness and a deeper connection to the club’s mission.